Order Management Specialist (Spanish Speaker)
Order Management Specialist (Spanish Speaker)
Posted on :
23-06-2025
Employer Active
1 Vacancy
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Job Description
Office Location: Bucharest hybrid work 2 days/week on site
Collaboration Type: Individual Labor Contract/B2B
Duration: 6 months 6 months -> prolongation available
Salary: 5000 RON NET
Please note that only candidates based in Romania will be taken into consideration.
Tasks
- Provide customer support and guidance during order processing by phone or email and communicate acceptance policies.
- Resolve issues promptly take action to prevent recurring problems and monitor orders requiring customer approval for billing.
- Collaborate with all stakeholders to maximize account receipts at the end of the financial quarter.
- Lead operational discussions in meetings with partners and customers and encourage the use of provided systems.
- Keep customers and sales representatives informed about ongoing orders especially those at risk of delivery delays.
- Collaborate with partners to address customer-related issues that impact orders.
- Work closely with Deal and Account Operations Managers to manage complex orders and improve operational experience.
- Keep the account operations manager informed of any operational issues.
Requirements
- Experience in interacting with customers
- Experience in collaborating with multiple countries/sub-regions
- Fluency in English
- Fluency in Spanish
- Customer orientation
- Compliance with the agreed deadlines for each action
- Ability to work independently with limited external assistance
- Ability to accurately manage a large amount of work according to priorities
- Excellent communication skills both verbally and in writing
- Ability to work under pressure and manage difficult conversations with stakeholders
Benefits
- Health subscription
- Meal Tickets
- Paid leaves: 24 days/year
- Worldclass preferential subscription
- Instant access to salary
- Remote work bonus
Employment Type
Full Time
Key Skills
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