Analyst I, Merchant Configuration
Analyst I, Merchant Configuration
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Job Description
We are seeking a motivated and detail-oriented Analyst I to join our Merchant Configuration team. This role focuses on the timely and accurate configuration of our merchants as well as executing changes to their existing configuration. The ideal candidate for this role is someone with a customer-centric mindset a strong team player having work experience in an operational role in a multinational environment.
This position requires working on public holidays in Mauritius while observing leave on public holidays in US. Candidates must be available to work a fixed shift from 1pm to 10 Mauritius time in office.
Key Responsibilities:
- Set up update and terminate merchant accounts efficiently ensuring all processes are followed accurately.
- Participate in ad-hoc projects contributing to team initiatives and goals.
- Develop a deep understanding of our configuration products.
- Assist in navigating queries with appropriate support channels to ensure timely resolutions.
- Actively engage with stakeholders to understand their needs and requirements. Prioritize their satisfaction by addressing concerns and facilitating solutions promptly.
- Follow defined processes meticulously to ensure the accuracy of all tasks. Review work for errors and implement quality checks to maintain high standards.
- Approach all cases and tasks with a sense of urgency and enthusiasm.
- Work collaboratively within the Merchant Configuration team and across the organization to drive cases to resolution.
Qualifications :
- 2-4 years work experience in an operational role in a multinational work environment.
- Strong written and verbal communication skills.
- Customer-centric mindset with a commitment to stakeholder satisfaction.
- Ability to collaborate effectively within teams and across departments.
- Detail-oriented with a focus on accuracy in all tasks.
- Proactive attitude with a strong sense of urgency.
Having an understanding of payment processes and lifecycle and / or experience in a configuration role within the Tech and/or e-commerce industry will be an advantage.
Additional Information :
Apply without meeting all requirements statement
If you dont meet all the requirements but think you might still be right for the role please apply anyway. Were always keen to speak to people who connect with our mission and values.
We believe in equal opportunities
We work as one team. Wherever you come from. However you identify. And whichever payment method you use.
Our clients come from all over the world and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.
When you join our team well empower you to unlock your potential so you can do your best work. Wed love to hear how you think you could make a difference here with us.
We want to set you up for success and make our process as accessible as possible. So let us know in your application or tell your recruiter directly if you need anything to make your experience or working environment more comfortable. Well be happy to support you.
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Employment Type
Full-time
