Responsible Gaming analyst - Danish or Swedish speaker
Responsible Gaming analyst - Danish or Swedish speaker
Posted on :
10-06-2025
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1 Vacancy
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Job Description
On behalf of our iGaming Client we are looking for a Safer Gambling Analyst (Danish or Swedish speaking) ready to join the team in Malta.
As a Safer Gambling Analyst you will be responsible for safeguarding the players and the business. You will liaise with players by email or phone to ensure a responsible gaming experience whilst continuously improving the Company Safer Gambling operation.
Tasks
- Analyse risk-scoring reports to identify potential addictive behaviour contact players who are at risk by phone or email and provide support according to internal policies and procedures in relation to additional checks self-exclusion and account blocking
- Monitor escalated player registrations to prevent and avoid underage gambling
- Monitor escalated self-excluded players to assess risk and refund eligible players
- Monitor and review follow-up case report on a daily weekly and monthly basis
- Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded
- Adopt a solution-focused approach to assist vulnerable players
- Recommend changes and/or amendments to Safer Gambling operational activities and processes
- Work closely with the Safer Gambling Management to instil a culture of Responsible Gaming through promoting awareness and delivering training as required
Requirements
- Language proficiency: native or fluent Danish or Swedish speaker who can also speak and write English fluently
- Previous experience in the iGaming industry (CS agent Game Presenter KYC compliance and similar)
- Ability to listen effectively and understand others empathy
- Willingness to learn and grow in a fast paced environment
- Positive mindset and a flexible approach
- Team spirit with passion to help others
- Experience working with MS Office
Benefits
- Relocation package to Malta including flight and two weeks of accommodation
- Performance bonus - up to 10% of base salary paid quarterly
- Private health insurance
- Wellness allowance up to 300 per year
- Fresh and healthy Breakfast & Lunch prepared everyday you can save up to 3000 a year
- Birthday leave
- Company and team-building events
Employment Type
Full Time
Key Skills
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