Sr. VIP Support Engineer
Sr. VIP Support Engineer
Posted on :
11-07-2025
Employer Active
1 Vacancy
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Job Description
Job Description:
As a Sr. VIP Support Engineer you will be responsible for delivering high-priority personalized technical support to VIP users ensuring seamless operation of their IT infrastructure. This includes troubleshooting hardware and software issues managing network connectivity and providing system maintenance. You will collaborate with internal teams to proactively monitor and resolve potential issues while maintaining detailed documentation and training VIP users on best practices. We are seeking a candidate with 2 to 4 years of experience working as Sr. VIP Support Engineer who joins our team in Mumbai (Prabhadevi).
Requirements:
Personalized Technical Support: Provide immediate and high-priority on-site and remote support to VIP users for desktop laptop and peripheral device issues.
Software Installation and Configuration: Assist with the installation configuration and troubleshooting of operating systems applications and software updates specifically tailored to VIP users needs.
Hardware Maintenance: Perform routine maintenance upgrades and repairs on desktop and laptop hardware for VIP users.
Network Connectivity: Resolve issues related to network connectivity including TCP/IP DNS DHCP and VPN ensuring seamless connectivity for VIP users.
User Account Management: Manage user accounts permissions and access rights in accordance with client policies with a focus on the unique requirements of VIP users.
System Maintenance: Conduct proactive maintenance tasks such as software updates patch management and system backups to ensure optimal performance for VIP users.
Documentation: Maintain detailed and confidential documentation of support activities solutions provided and recommendations for improvements tailored to VIP users.
Client Training: Provide one-on-one training and guidance to VIP users on best practices for system use and maintenance ensuring they are comfortable and efficient with their technology.
Provide technical assistance to users via phone email or in-person regarding Mac operations software usage and troubleshooting common issues.
Diagnosing and resolving technical issues related to Apple Mac computers including operating systems software applications hardware components network connectivity and peripherals providing technical support to users and ensuring smooth operation of Mac systems within an organization.
Proactive Monitoring: Implement monitoring tools to proactively identify and resolve potential issues before they impact VIP users.
Key Responsibilities:
- Provide immediate and high-priority on-site and remote support for VIP users ensuring minimal downtime for desktop laptop and peripheral device issues.
- Assist with the installation configuration and troubleshooting of operating systems applications and software updates tailored to VIP user needs.
- Perform routine maintenance upgrades and repairs on desktop and laptop hardware to optimize performance.
- Resolve network connectivity issues related to TCP/IP DNS DHCP and VPN to ensure seamless operations for VIP users.
- Manage user accounts permissions and access rights in accordance with client policies focusing on VIP user requirements.
- Conduct proactive system maintenance including software updates patch management and system backups.
- Maintain detailed and confidential documentation of support activities resolutions and recommendations for continuous improvement.
- Provide one-on-one training and guidance to VIP users ensuring they are comfortable with their systems and technology.
- Offer technical assistance via phone email or in-person for Mac operations software usage and troubleshooting.
- Diagnose and resolve technical issues related to Apple Mac computers including operating systems applications hardware and peripherals.
- Implement monitoring tools to identify and resolve potential issues before they impact VIP users.
Qualifications:
- 2 to 4 years of experience in VIP IT support or a similar role handling high-profile users with personalized IT assistance.
- Expertise in troubleshooting Windows and Mac operating systems and enterprise applications.
- Good communication skills will be required.
Job Location: Mumbai (Prabhadevi)
Rotational Shifts: Availability for 24x7 support including weekends and holidays as required for VIP assistance.
Notice Period: 15-20 days will be preferred.
technical support,client training,support for mac operations,mac os support,windows os support,proactive monitoring,network connectivity (tcp/ip, dns, dhcp, vpn),troubleshooting,maintenance,network connectivity,vip,system maintenance,hardware maintenance,hardware troubleshooting,software installation and configuration,documentation,user account management,software installation,mac operations
Employment Type
Full Time
Key Skills
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