This role will: Proactive Risk Assessment & Mitigation: * Collaborate with product teams during planning stages to identify potential Trust and Safety risks associated with proposed features. * Actively participate in feature definition providing input on mitigations and safety considerations from the outset. * Help evolve and apply our objective risk framework to assess and quantify the level of risk for well-defined features. * In-depth analysis and understanding of the UX and technical design of the feature with a desire to test comprehensively the different functionalities and feasibility of proposed mitigations. * Develop and recommend optimal mitigation strategies balancing user safety trust feature timelines level of effort (LOE) and established precedents. * Maintain a comprehensive understanding of emerging threats and trends in online abuse and apply this knowledge to risk assessments. Safety by Design & Principles: * Contribute to the development and evolution of a core set of Trust and Safety principles to guide product development and inform our safety-by-design practice. * Advocate for the integration of these principles into product development processes. * Work with leadership to ratify these principles and ensure their consistent application across the organization. Collaboration & Communication: * Effectively communicate complex Trust and Safety concepts to both technical and non-technical audiences adapting your approach to meet the teams level of awareness and understanding. * Build trust and rapport with product managers engineers designers and other partners by demonstrating emotional intelligence understanding their constraints and objectives and working collaboratively to find industry-leading solutions. * Facilitate constructive discussions about risk mitigation strategies acknowledging the tradeoffs between safety user experience and business goals. * Document risk assessments mitigation plans and key decisions in a clear and concise manner. * Champion a culture of safety awareness throughout the product development organization. Continuous Improvement: * Stay informed about industry best practices and emerging technologies related to Trust and Safety. * Contribute to the development and refinement of our objective risk framework.
Bachelors degree in a relevant field (e.g. Computer Science Sociology Criminology Legal Studies Public Policy) or equivalent experience.
3 years of experience in Trust and Safety risk management policy development product security or a related field.
Strong understanding of online safety issues including child safety interpersonal safety and other forms of online abuse.
Excellent analytical and problem-solving skills with the ability to identify and assess risks in complex systems.
Exceptional communication and interpersonal skills with the ability to influence and collaborate effectively across teams.
Demonstrated ability to balance user safety with business objectives and technical constraints.
A pragmatic and solution-oriented attitude with a willingness to compromise and find creative solutions.
Ability to work independently and as part of a team in a fast-paced environment.
Experience working directly with product development teams.
Familiarity with product development methodologies.
Knowledge of relevant laws and regulations related to online safety (e.g. DSA OSA).
Experience in developing and implementing Trust and Safety policies and procedures.
Certifications in risk management or related fields.
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