Desktop Support Engineer, Desktop Support
Desktop Support Engineer, Desktop Support
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$ 80000 - 86600
1 Vacancy
Job Description
Summary:
The Desktop Support Engineers role is architecting designing and implementing solutions for desktop technologies (including but not limited to PC terminals printers and scanners). Manages the deployment of approved desktop builds and pushes new software packages and upgrades. Responsible for the day-to-day packaging and distribution of software fixes and patches. Involved in selection acquisition installation configuration and support of new desktop hardware software and associated peripherals. Provides advanced technical support (in person by telephone or via remote access) for escalated issues and works with vendors to resolve more complex issues. Works with high degree of latitude.
Duties and Responsibilities:
Install configure test maintain monitor and troubleshoot end-user workstations and related hardware and software in order to deliver required deskside service levels including:
Creation modification and testing of computer code for a variety of applications
Development of customized application packages
Compatibility testing of applications and packages
Remediation of software packages
Accurately document instances of equipment failure repair installation and removal as well as moves and changes. Track and monitor software for potential issues and conflicts
Create maintain and manage up to date images of each desktop and laptop class using SCCM Admin Studio App Deploy Orca JAMF Pro and/or other tools.
Work with other IT teams (Infrastructure Security Enterprise Business Systems) to optimize desktop and software settings provided in each image
Perform tier III support for end-user workstation issues
Perform software packaging create deployment scripts and distribution plan
Deliver patch management
Respond to Incident Management database tickets as assigned.
Research and recommend new technologies enhancements and configuration changes to improve desktop performance and efficiency.
Work with third party vendors and service providers to resolve complex issues.
Periodically visit with users to gain insight on requirements and needs.
Creating and maintaining systems documentation for testing validation and distribution assuring knowledge transfer for new systems.
Implementing configuring maintaining and troubleshooting enterprise systems and tools specifically SCCM Service Now JAMF and others as required
Participate and or lead projects as assigned.
Skills:
Ability to conduct research into PC issues and products as required.
Effective interpersonal skills and relationship-building skills.
Strong written and oral communication skills.
Ability to present ideas in user-friendly language.
Understanding of the organizations goals and objectives.
Analytical and problem-solving abilities with keen attention to detail.
Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented collaborative environment.
Strong customer-service orientation.
Education & Experience Requirements:
Experience:
1 year experience in Desktop Engineering role.
5 years of experience in a senior Desktop Support role
1 Powershell bash and desktop support
Extensive equipment support experience with PC and Mac laptops printers peripheral devices
Experience with Windows OS MAC OS
Familiar basic networking (WINS/DNS/DHCP) preferred
Familiar with security system management and deployment technologies such as AD/GPO AdminStudio SCCM Secunia WSUS Encryption systems Mcafee ePO Orchestrator WDS JAMF Software Server (JSS) JAMF Distribution Server (JDS) and NetSUS
Experience with configuring and managing MDM solutions.
Experience with drive encryption software on MacOS and Windows.
Experience with scripting to automate actions on MacOS.
Certifications:
HDI Desktop Support Tech Certification ITIL Foundation Apple ACSP strongly preferred
SCCM JAMF Certification preferred
Preferred Experience Requirements:
Education:
Bachelors Degree
All submissions should include a cover letter and resume.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race color national origin age marital status sex sexual orientation gender identity gender expression disability religion ancestry political affiliation or veteran status in employment educational programs and activities and admissions.
Workplace Accommodations:
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall based on disability be excluded from participation in or be denied the benefits of the services programs or activities of the University or be subjected to discrimination. For information about UMGCs Reasonable Workplace Accommodation Policy or to request an accommodation applicants/candidates can contact Employee Accommodations via email at.
Benefits Package Highlights:
- Generous Time Off:Enjoy 22 days of paid vacation 15 days of sick leave 3 personal days and 15 paid holidays (16 during general election years). For part-time employees time off rates will be prorated based on the number of hours worked.
- Comprehensive Health Coverage:Access to health care medical with vision dental and prescription plans for both individuals and families effective from the 1st of the month following your hire date.
- Insurance Options:Term Life Insurance Accidental Death and Dismemberment Insurance and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
- Flexible Spending Accounts:Available for medical and dependent care expenses.
- Retirement Plans:Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
- Supplemental Retirement Plans: include 401(k) 403(b) 457(b) and various Roth options. The university does not provide matching funds.
- Tuition Remission:Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time) tuition remission benefits are prorated.
Hiring Range:
$80000.00 - $86600.00Employment Type
Full-Time
