Technical Specialist II - WPS
Technical Specialist II - WPS
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$ 75800 - 113800
1 Vacancy
Job Description
Whats in it For You:
- The ability to make an impact and shape your career with a company that is passionate about growth
- The support of an organization that believes it is vital to include and engage diverse people perspectives and ideas to achieve our best
- Work with a global team to continue the success of digital and equipment deployment
- The ability to fix and create new features that add business value to improve efficiency
What You Will Do:
- Lead a team which provides first line contact for troubleshooting problems with 3D TRASAR and Nalco Water proprietary equipment.
- Work with a cross-functional groups of stakeholders including sales marketing engineering IT R&D and product development to drive maximum customer value and experience.
- Be a key input for voice of customer providing feedback to Manager so features and capabilities can be prioritized in the product deployment
- Partners with appropriate teams to ensure implementation of equipment is rolled out to support digital and equipment offerings.
- Use analytical skills to determine problems and recommend/make
corrections
- Diagnosis and troubleshooting issues and problems on Ecolab Food & Beverage proprietary equipment.
- Provide guidance to Agents who provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications product literature and pricing.
- Track phone calls and emailed support tickets using ticket tracking system
- Provide technical guidance to product marketers R&D and commercialization teams in assigned technology areas.
- Support team vision goals and metrics
Position Details:
- Location: Naperville IL
- Work Schedule: Monday Friday 8:00 AM 5:00 PM
Minimum Qualifications:
- Bachelors degree
- 5 years of technical experience
- 5-10 years of management experience
- Verbal communication skills
- Demonstrated customer service skills with a proven ability to interface positively and professionally with a customer
- No immigration sponsorship available for this position
Preferred Qualifications:
- Bachelors degree in engineering discipline or related technical field
- Troubleshooting experience in electrical or mechanical systems
- Basic understanding of PLC knowledge
- Troubleshooting experience in electrical or mechanical systems
- Ability to analyze data
- Experience working with Microsoft Office Suite and SAP
- Basic understanding of PLC knowledge
and collaborator with experience working across multiple functions
- Able to manage multiple projects in a fast-paced environment
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Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click hereto see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website view our benefits at Vaccine Notice
Due to local mandates and customer requirements applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible) unless a religious or medical accommodation is requested by the applicant and approved by Ecolab. You will be asked for proof of your vaccination applicants should be aware that Ecolab is a federal contractor. If the federal contractor vaccine mandate is reinstated in its current form all Ecolab employees will need to be vaccinated or have an approved religious or medical accommodation in place.
Americans with Disabilities Act (ADA)
Ecolabwill provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) withourapplication process upon request as required to comply with applicable laws. If you have a disability and requireaccommodationassistance in this applicationprocesspleasecall Ecolab Recruiting Supportatforassistance.
Our Commitment to Diversity and Inclusion
At Ecolab we believe the best teams are diverse and inclusive and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit hire promote transfer and provide opportunities for advancement on the basis of individual qualifications and job all matters affecting employment compensation benefits working conditions and opportunities for advancement we will not discriminate against any associate or applicant for employment because of race religion color creed national origin citizenship status sex sexual orientation gender identity and expressions genetic information marital status age disability or status as a covered veteran.
In addition we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority female disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career own your future and impact what matters.
We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.
Annual or Hourly Compensation Range
Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website view our benefits at Customer Requirements Notice
To meet customer requirements and comply with local or state regulations applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
- Be fully vaccinated for COVID-19 including a booster if eligible unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as to comply with applicable laws. If you have a disability and require accommodation assistance in this application process please visit the Recruiting Support link in the footer of each page of our career website.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
