Sr. Learning Technology Manager

Were looking for a Sr. Learning Technology Manager who is customer-obsessed and driven to innovate as we build and transform how we make content and education available to employees customers and partners when they need it. The right candidate will help establish influence and drive our learning technology strategy and roadmap. This includes identifying and implementing learning technology solutions tools and platforms as well as staying abreast of and piloting emerging technologies. You will be creative not afraid to roll-up sleeves and have demonstrated drive to solve real customer problems and revolutionize learning experiences. This individual will need to be self-motivated highly organized and have what it takes to challenge status-quo. With this career opportunity you will leverage your skills and experiences to help build and maintain solutions in a growing organization that delivers incredible results. This individual contributor role will report into the Performance Education and Knowledge (PEAK) Team as part of the global Customer Experience organization comprising Technical Services Advanced Services PEAK and Customer Success. Some key responsibilities include:

• Deep expertise in ed-tech across the entire breadth of its portfolio and demonstrated experience in scaling and innovating
• Experience designing or scaling learning platforms powered by AI adaptive technology or advanced content tools
• Establish and gain buy-in influence and drive adoption of the learning technology strategy roadmap and toolbox
• Drive business insights and solutions through collection and analysis of data identifying process improvements and recommending strategies to enhance efficiency and performance
• Translate business and user needs into clear requirements and coordinate between stakeholders and technical teams to ensure successful delivery
• Consult on the use of learning technology solutions and identify which blend of technologies are most appropriate given any scenario gathering technical and user experience requirements as needed
• Rapidly prototype build and deploy learning technology solutions while measuring its impact
• Design implement and continuously maintain/evolve learning technology solutions and experiences including opportunities to enhance/automate
• Serve as a thought leader for Pure learning community by consulting with other internal learning teams to share best practices to ensure continuity across multiple programs and teams
• Partner with functional stakeholders and variety of groups in and out of Pure to ensure all end user needs are met
• Provide technical advice and guidance and manage the integration of technology into our learning experience
• Lead operations for reports and dashboards of user activity compliance quality and effectiveness of learning solutions depending upon business needs
• Identify and oversee improvements of our current learning infrastructure in identifying and planning short and long-term project priorities and requirements.
• Automate team processes and provide day-to-day administration and troubleshooting of existing tools and technologies

What You Bring To The Team

• BS degree or equivalent practical experience
• Minimum 8 years experience in learning & development organization and managing complex projects involving learning technologies
• Knowledge and experience evaluating implementing administering managing digital technologies learning experience platforms learning and content management systems assessment/evaluation tools and multimedia/authoring tools
• Experience evaluating learning technologies use case/requirements documentation and performing research
• Previous experience working in a technical support and/or customer support organization is a strong plus
• Ability to work independently but also able to collaborate with others with a positive attitude
• Background in instructional design microlearning simulations virtual reality augmented reality self-paced and video-based learning
• Expert project/program management skills with excellent verbal and written communication skills
• Expert change management skills to drive adoption and ongoing improvement
• Entrepreneurial attitude and desire to try new methods tools and processes to improve learning experiences.
• Experience with leading projects for an entire group or department or a major piece of a larger cross company product or project.
• Deep expertise in variety of learning technologies - LMS LXP CMS third party training vendors apps authoring and publishing tools web strategy and much more
• Experience using data collection research and analysis to evaluate project outcomes and improve individual and organizational performance.
• Experience with HTML CSS JavaScript etc.
• Strong knowledge of of SCORM xAPI and AICC standards
• Significant experience working where customer satisfaction is paramount in a service delivery care environment

We are primarily an in-office environment and therefore you will be expected to work from the Santa Clara Lehi or Raleigh North Carolina office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.

The annual base salary range is:

$94000 - $202000 USD