Service Specialist
Service Specialist
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Job Description
Permanent
Job Description
At Electrolux a leading global appliance company we strive every day to shape living for the better for our consumers our people and our planet. We share ideas and collaborate so that together we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more our global community of people from 100 countries we listen to each other actively contribute and grow together.
All about the role:
The Service Specialist will focus on tracking open services in the warranty management system to ensure their closure according to the performance indicators established by the Consumer Care area. The Service Specialist will demonstrates strong communication skills critical thinking and a customer-centric approach with advanced proficiency in Microsoft Office tools.
Where youll be:
This role is located in Puerto Rico
What youll do:
Daily management of the database of open service cases and warranty management.
Communication with various departments to find solutions for open cases.
Proactive communication with end customers to provide updates on case status.
Manage technicians routes and service centers.
Execution of follow-up meetings with regional service providers.
Weekly reporting on status and performance indicators of the Field Service area.
Support and follow-up on highly complex cases ensuring customer satisfaction.
Communicate with customers to inform them of case progress.
Minimum Qualifications:
Associate degree required a bachelors degree preferred.
Minimum 3 years of experience in Customer service and Excell database processing.
Excellent communication and writing skills.
Proficiency in Microsoft Office tools.
Excellent organizational and time management skills.
Please be advised that we are unable to offer visa sponsorship for this position at this time.
Find more on:
Electrolux Group Careers: Home Products Inc. is an Equal Opportunity Employer (EOE).
Qualified applicants are considered for employment without regard to age race color religion sex national origin sexual orientation disability or veteran status. If you need assistance or an accommodation during the application process because of a disability it is available upon request through The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
