Digital Safeguarding Specialist

Thanks for stopping by! Were Doctor Care Anywhere:a leading digital platform with a clear vision to be the primary care provider of choice for digital healthcare and that all starts with our brilliant team.

We are the UKs largest private provider of telehealth services. We work with insurers healthcare providers and corporate customers to provide healthcare services to more than 2 million patients every year. From doctors and designers to software developers and marketers were proud of our people who love working together to enhance patient experiences for the better. Its why every year we help over 2 million people speak to a GP or ACP by video or phone anywhere in the world.

Our story started back in 2013 and as we continue to grow were looking for the very best talent to help us achieve our ambitious goals. If youre highly motivated and would love to work with us as we continue to grow then we would love to hear from you

Your new role: The postholder will work as part of the safeguarding team to ensure Doctor Care Anywhere are providing safe high quality safeguarding care. The postholder will be responsible for supporting the delivery and management of the organisation-wide safeguarding responsibilities.

The post holders purpose it to support in the development and implementation of the safeguarding plan for Doctor Care Anywhere and be a key contributor in the continual development and effective implementation of comprehensive and robust systems and processes for the protection of vulnerable adults and children.

• Working patter: This is a full-time role (37.5 hours.) Monday to Friday however can be structured as a 2:3 part-time job share
• Salary: 35000 FTE

Support the Safeguarding Lead with:

• Meeting the CQC safeguarding standards as outlined in the RCN intercollegiate documents and CQC regulations.
• Development and delivery of the organisations safeguarding agenda ensuring that quality is embedded within all safeguarding activity undertaken across the organisation.

Support in service delivery related to the safeguarding services:

• Support staff to raise safeguarding concerns and refer appropriately as per patients individual needs with a holistic approach and as part of best practice guidance.
• Review the information sent by DCA clinical and non-clinical members of staff via MEG and complete referrals to external agencies as appropriate using this information.
• Ensure that referrals are completed in a timely manner following DCA policies and protocols.
• Support the Safeguarding Lead in the processing and follow-up of Safeguarding referrals as needed.

The post-holder will be responsible for providing live responsive safeguarding advice and guidance to both clinical and non-clinical staff across the organisation. This includes:

• Offering real-time support on complex safeguarding concerns helping staff interpret and apply safeguarding policies and ensuring timely escalation and appropriate referrals in line with statutory requirements and best practice.
• The role requires sound professional judgement excellent communication skills and the ability to support colleagues in making safe informed decisions regarding children young people and vulnerable adults.

Liaise and develop good working relationships with external organisations and agencies on matters relating to the safeguarding of children and adults:

• Promote good practice and effective communication.
• Ensuring issues relating to information sharing and confidentiality are addressed.
• Support the Safeguarding Lead and Clinical Director for Safeguarding to ensure that staff are familiar with our safeguarding policies and procedures and that these are followed once potential or actual concerns are identified.

Contribute to the delivery of Doctor Care Anywheres Safeguarding priorities including:

• Supporting the quality assurance process
• Support quality assurance programmes that will measure standards outcomes and risks in respect of safeguarding and protecting children and vulnerable adults
• To assist with audit and evaluation of data/information relating to safeguarding systems and services to improve the quality and clinical effectiveness of care for people at risk and their families/carers.
• Support investigations into concerns/complaints relating to safeguarding as delegated by the Safeguarding Lead.
• Undertake as requested other activities that may be outside of your area of focus but contribute to the overall success of DCA and always within your scope of professional practice.
• Maintain own continuing professional development and knowledge of relevant clinical guidelines and standards.

Key attributes/ person spec

Training

NMC or HCPC Registered Healthcare Professional

At least degree level qualification or equivalent demonstrable experience

Safeguarding Adults and Children and Mental Capacity Act training to at least level 3

Experience

3 years post qualifying work experience

Experience of working within a multi-agency setting

Clinical experience relating to safeguarding

Experience of dealing with highly complex sensitive and difficult situations

Knowledge

Knowledge and understanding of Deprivation of Liberty Safeguards Mental Capacity Act Safeguarding Vulnerable Adults and Safeguarding Children agendas

Knowledge & understanding of Mental Capacity Act.

Knowledge of national policy/research and legislation relating to the safeguarding agenda

Keen understanding cultural differences and their relation to practice

Well-rounded understanding of social care organisations and their functions

Ability to ensure patient and staff confidentiality is always maintained

Skills

Able to effectively communicate complex information to various audiences

Demonstrate the ability to be a strong advocate for the welfare protection and rights of adults at risk

Ability to work in a flexible manner using own initiative whilst balancing priorities to meet deadlines and team objectives

Ability to work and communicate effectively within a multidisciplinary team setting within and outside the organisation

High level of autonomous decision-making skills

Evidence of maintaining clinical expertise

Able to prioritise and remain calm when working under pressure

Computer literate (Microsoft office) and can work with or rapidly adopt skills in New Clinical IT systems Jira Slack

Desirable

Able to deliver training to large groups and to communicate knowledge effectively.

Why you want to work here:

We understand the importance of good health and happiness for our patients and our team is just the same. At our Doctor Care Anywhere youre not just an employee; youre a valued member of our team. We believe in giving you the freedom to supercharge your career with us while feeling completely supported. Heres what you can look forward to when you join us:

Doctor Care Anywhere subscription: For you and 5 of your family and friends Get ready to enjoy health consultations on the go!

25 Days Holiday Bank Holidays (FTE): Youve earned it! Enjoy time off to recharge explore and make incredible memories.

Birthday Day Off: Go and celebrate however you like!

Buy up to 5 days of additional annual leave (FTE)as part of our focus on health and wellbeing

Company Pension schemeplanting a money tree for your future

Charity Days: Join us in giving back to the community! Were all about making a difference together.

Enhanced Maternity and Paternity Pay: Extra support during this special time.

Bike2Work Scheme: We love an eco-friendly commute!

Hybrid Working: Anagileandautonomoushybridworkenvironment

Development Opportunities: Get ready to grow learn and make strides in your career!

Doctor Care Anywhere is committed to safeguarding and promoting the welfare of its patients and expects all Colleagues to share this commitment. This post is subject to satisfactory DBS and reference checks and is exempt from the Rehabilitation of Offenders Act 1974

Required Experience:

Unclear Seniority