Pool Concierge - Waldorf Astoria Beverly Hills

EOE/AA/Disabled/Veterans

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable

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#LI-JP2

As a leading hotel in the luxury market Waldorf Astoria Beverly Hills is looking for a Pool Concierge to join our fantastic Food and Beverage Team at this beautiful property!

This Forbes 5-Star AAA 5-Diamond hotel has 170 rooms 6300 square feet of banquet space and 4 food and beverage outlets. This includes 2 Jean-Georges concepted restaurants lobby lounge and in-room dining.

• Classification: Full-Time
• Shift: AM or PM
• Pay: The hourly rate is $16.50 per hour

Want to learn more Hotel Website Instagram Facebook

What will I be doing

As a Pool Concierge you would be responsible for ensuring a clean safe and fun environment for guests at the pool in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

Pool Service:

• Greet guests and attend to their pool-related needs including but not limited to getting fresh towels relocating chairs and/or umbrellas confirming registration and issuing recreational equipment etc.
• Clean the pool area including but not limited to ashtrays furniture tables decks pool tiles shower tiles slide tiles rocks and cabanas
• Collect and replenish pool towels and monitor inventory to minimize loss
• Maintain equipment including but not limited to umbrellas speakers rafts pool toys etc.
• chair and umbrella set up provide towels sun glasses cleaning offer sun block reading materials
• Monitor use of the facility and address and/or report potential hazards
• Respond to guest inquiries and service issues in a timely friendly and efficient manner
• Perform general Recreation duties as needed

Food Service:

• Ensure knowledge of menu and restaurant promotions and specials
• Take guest beverage and/or food orders and input orders in appropriate point-of-sale system
• Retrieve and deliver food and beverage orders in a timely manner
• Replenish beverages and ensure guest satisfaction throughout their time at the pool
• Serve alcoholic/non-alcoholic beverages in accordance with federal state local and company regulations

The ideal candidate will have the following qualifications:

• Beverage knowledge including wine liquor and cocktail selections in-depth knowledge of food and its preparation.
• At least one (1) year of similar experience
• Fluent in English
• Professional presentation
• Good communication skills
• Ability to provide attentive but non-invasive service
• Ability to maintain confidentiality of guest information and pertinent hotel data
• Upscale restaurant experience (Preferred)
• Training in Forbes standards of service (Preferred)
• Multilingual (Preferred)