Account Manager
Account Manager
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Job Description
The Account Manager is responsible for negotiating secure payment arrangements from consumers to satisfy their account obligation by recommending payment solutions through review and assessment of the consumers ability to pay in consideration of their outstanding obligation. Account Managers are also responsible for maintaining accurate documentation on the account and communicating regularly with the consumer in accordance with FDCPA and company policy in order to reach resolution of the account.
Responsibilities
Continuously develop and improve dynamic communication skills through consistent and frequent Managerial coaching and feedback. 20%
Enhance communication skills by negotiating with consumers by phone to establish payment arrangements in accordance with company policy and company values. 70%
Utilize company technology to manage consumer interactions. 10%
Education
Required: High School Diploma GED or equivalent work experience.
Preferred: Bachelor
Language
Required: English
Preferred: Bilingual - English / Spanish
Experience
Required: 1 - 2 years customer service and/or sales PC skills.. Basic PC skills. Ability to apply basic mathematical applications.
Preferred: 1 - 2 years in collections financial services or call center environment. Dialer or AS400 technology experience. Proficiency with MS Office.
What We Offer
We understand the important balance between work and life fun and professionalism and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.
Our compensation and benefits programs were created with an Employee-First Approach focused on supporting developing and recognizing YOU. We offer a wide array of wellness and mental health initiatives support volunteerism and environmental efforts encourage employee education through leadership training skill-building and tuition reimbursements and always strive to provide promotion opportunities from within.
All these things are just a small way to show our employees that we recognize their value we understand what is important to them and we reward their contributions.
About Us
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment please contact
Required Experience:
Manager
Employment Type
Full-Time
