NOC Team Leader
NOC Team Leader
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Job Description
Salary:
Base: 37108 - 43754 per annum (for 37.5hr) pro-rated hours to 42.11hr per week 28% shift allowance - total salary of 53335.77Please note this role will be 42.11 hours per week and the above annual salary is for 37.5h so the salary will be prorated to match the hours.
Pension:
A Civil Service Pension with an employer contribution of 28.97%. Please refer to the Civil Service Pensions website for more information.
Type:
Full time**Please note: The advert will close at 11:59PM the night before the listed closing date.**
SLC offer a blended working model which will typically be 2 days in the office and 3 days from home.
Is it time you unlocked your potential
Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989 we have enabled our customers to invest in their futures by delivering secure accurate and efficient assessment payment and repayment services.
Our Values
Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work:
Honesty: We act with integrity and transparency sharing information openly and addressing challenges with courage.
Empowerment: We enable people to take initiative make impactful decisions and continuously learn and grow.
Accountability: We deliver on commitments own our successes and mistakes and strive for quality outcomes.
Respect: We value diverse perspectives actively listen and create an inclusive environment where everyone belongs.
Trust: We collaborate across teams build dependable relationships and work as one to deliver for our customers.
These values are more than wordsthey guide our decisions shape our collaborations and strengthen our impact on the students we serve.
About the role
As NOC Team Lead youll take overall responsibility for a team of six analysts and bring a passion for delivering outstanding service to both stakeholders and customers. Youll work closely with the NOC Manager to drive forward the strategic direction and roadmap always looking for opportunities to improve and evolve how we operate.
Youll play a key role in supporting your teams growth helping them access learning and development opportunities that build the skills SLC needs for the future.
In this role youll be at the heart of critical service deliveryoverseeing overnight batch processes for finance and management information systems monitoring core services logging and escalating incidents managing leaver removals and much more.
Please note this role will include a mix of day and night shifts.
What you bring
- Experience of running monitoring and managing batches
- Experience of ITSM tools (such as ServiceNow/Assyst or similar)
- Use of monitoring tools (such as SCOM BMC SolarWinds or similar)
- Ability to self-manage
- Use of problem solving and analytical skills to identify and resolve issues
- Excellent clear and concise communication skills with an ability to communicate in an appropriate tone to differing customer bases/levels of seniority
- Ability to lead the team through regular change (process and technological) ensuring reasoning for change is effectively communicated and understood
- Able to manage challenging or difficult situations with professionalism and empathy
You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:
28 days annual leave plus 8 public holidays
Option to buy/sell annual leave
Flexi-time and enhanced flexible working options available
Option to join the Civil Service pension scheme
Life insurance cover for 4 x annual salary
Enhanced company sick pay and family leave including maternity paternity and adoption
Contributory lifestyle benefit options including discounts at hundreds of retailers cycle to work scheme access to the Civil Service Sports and Leisure Club for discounted gym memberships and an optional dental insurance scheme
To find out whats its like to work at Student Loans Company click here SLC Careers
The Legal Bits
Well need you to confirm you have the right to work in the UK. If we offer you a job and you accept there are some background checks we need to complete before you can start with us. This will include employment history criminal record check credit reference check and fraud check.
SLC are committed to ensuring our recruitment processes are inclusive for all candidates and will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail please email
Employment Type
Full-Time
