Desktop Support Technician
Desktop Support Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About the Role:
We are seeking a skilled Desktop Support Technician to provide technical support for end-users desktop systems laptops and peripheral devices. The ideal candidate will have strong troubleshooting skills hands-on experience with hardware and software and the ability to ensure smooth IT operations.
Key Responsibilities:
-
Install configure and maintain desktop computers laptops and peripheral devices.
-
Provide technical support to end-users for hardware software and network issues.
-
Troubleshoot and resolve desktop-related problems efficiently and effectively.
-
Assist with software installations updates patches and system upgrades.
-
Maintain inventory of IT equipment and manage asset tracking.
-
Document support requests solutions and standard operating procedures.
-
Escalate complex issues to higher-level IT staff or specialized teams when necessary.
-
Ensure desktop systems meet security policies antivirus updates and company standards.
Required Qualifications:
-
Associates or Bachelors degree in Information Technology Computer Science or a related field.
-
Proven experience in desktop support helpdesk or IT support roles.
-
Knowledge of operating systems (Windows macOS Linux) and common software applications.
-
Familiarity with networking basics printers and peripheral devices.
-
Strong problem-solving analytical and communication skills.
-
Ability to work independently and as part of a team.
Preferred Qualifications:
-
Certifications such as CompTIA A ITIL or Microsoft Certified Professional (MCP).
-
Experience with remote desktop support tools and ticketing systems.
-
Knowledge of virtualization cloud services or cybersecurity fundamentals.
-
Understanding of IT best practices and standard operating procedures.
Benefits:
-
Competitive salary and performance-based incentives.
-
Opportunities for professional growth and skill development.
-
Health insurance and other employee benefits.
-
Flexible working hours and remote work options (if applicable).
-
Supportive and collaborative work environment.
Employment Type
Full Time
