Systems Engineer

Nice to meet you!

Were a leader in data and AI. Through our software and services we inspire customers around the world to transform data into intelligence - and questions into answers.

Were also a debt-free multi-billion-dollar organization on our path to youre looking for a dynamic fulfilling career coupled with flexibility and world-class employee experience youll find it here.

About the job

SAS Infrastructure as a Service (IaaS) Team is a service organization responsible for providing IT support for our full spectrum of SAS Solutions to Infrastructure & Platform Services.

IaaS Corporate Server Delivery Team is focused to support our Infrastructure of Corporate the team works with other SAS IT teams to improve our service catalog offerings to our R&D and Corp teams who are leveraging our Corp infra.

As an Engineer in the SAS Infrastructure as a Service (IaaS) team you will use your communication and technical skills to support internal customers in our internal corporate environment. You will help design implement and support a large heterogeneous computing environment. You will be responsible for helping to maintain Operational Level Agreements and improve the performance reliability and standardization of our infra solutions.

Primary responsibilities:

• Perform daily administration activities for all Infrastructure as a Service (IaaS) Corporate domain Linux servers including analyzing installing modifying Operating Systems storage account administration.
• Assists with the planning (implementation and ongoing usage/forecasting/trending) design setup and troubleshooting of such items as Operating Systems systems management software security software backup software productivity applications.
• Utilize trouble ticket system (ServiceNow) to address and resolve customer concerns.
• Work on all Request Items Catalog Tasks Decomm Tasks/RITMs and Changes related to Corp Infra.
• Interface with other SAS groups and departments to enhance the environment or resolve pending issues.
• Maintaining knowledge of diverse infrastructure architecture security policies and standards and consistently applying these practices.
• Troubleshoot hardware software or performance problems.
• Develop step-by-step documentation for system support tasks.
• Technical Debt refreshes
• Security updates.
• Instance and environment decommissions.
• To work with the Compliance team for audit evidence benchmarks and other compliance requirements for our regulated hosting environments
• Work with and configure Red Hat Satellite and other OS upgrades/deployments and management.

Required Qualifications

• Bachelors degree in Computer Information Systems Computer Science or related quantitative field
• Minimum 3 years of experience as a Information Systems Engineer in a heterogeneous dynamic customer-focused environment
• Excellent troubleshooting skills on Redhat Linux Ubuntu CentOS and VMware.
• Knowledge of operating systems utilities services and editors for Redhat Linux Ubuntu CentOS and Windows OS.
• Experience with infrastructure architectureincluding Servers Network Security Storage and Backup Services to allow for efficient implementation and non-disruptive expansion and upgrades
• Experience in scripting languages (PowerShell Python Bash etc) & automation tools.
• Participation in a 24x7 on-call rotation schedule.

Preferred Qualifications

• Collaborative team experience with superior problem-solving skills
• Ability to triage requests with multiple admin resource groups
• Understanding best practices around information security and data privacy in relation to system access and availability
• Experience with DevOps tools will be an added advantage

Diverse and Inclusive

At SAS its not about fitting into our culture its about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership all the way up to the top; and its essential to who we are. To put it plainly: you are welcome here.

#SAS