Infrastructure Technical Lead
Infrastructure Technical Lead
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Job Description
Were looking for an experienced Infrastructure Engineer to join our growing team providing expert-level support to resolve complex customer issues and proactively maintain IT infrastructure. Youll work closely with our Head of Technology to ensure our customers systems are robust reliable and fit for purpose.
If you thrive on problem-solving have a strong technical background in server and cloud technologies and want to work in a collaborative forward-thinking environment wed love to hear from you.
What Youll Be Doing
Problem Resolution & Support
- Act as a Tier 34 escalation point for the Service Desk diagnosing and resolving complex IT issues.
- Identify root causes of recurring problems and implement robust long-term fixes.
- Improve design implementation and maintenance of client infrastructures including cloud servers networks and storage.
- Manage system backups disaster recovery plans and documentation of configurations.
- Work with vendors and assist in technology contract negotiations.
Customer Service & Operations
- Ensure customers receive exceptional service and are fully satisfied with outcomes.
- Monitor manage and enhance T-Tech and customer cloud platforms ensuring performance availability and reliability meet contractual levels.
- Implement system management tools and processes to drive efficiency and automation.
Personal & Team Development
- Stay current with the latest industry trends and technologies achieving relevant certifications.
- Mentor and coach Service Desk and Infrastructure team members to enhance technical skills.
What Were Looking For
Qualifications (preferred but not essential):
- Degree in a relevant subject plus MCP Server or Enterprise Administrator qualification
- MCSA or MCSE (Server)
- Azure Office 365 and Windows 10/11 certifications
Experience:
- 3 years in IT support including at least 1 year with a service provider
- Managing servers for organisations of 50 users
- ITIL environment experience
- Azure VMware & vSphere (creating/implementing virtual servers)
- FortiGate or Cisco networking
- Layer 3 networking and subnet routing
- Microsoft Exchange or Office 365 (migration/installation)
Skills & Qualities:
- Exceptional customer service and problem-solving ability
- Strong attention to detail and quality focus
- Excellent written and verbal communication
- Ability to work under pressure and manage multiple tasks
About T-Tech
T-Tech is a fast-growing IT Consultancy Support and Cloud Service providers in the UK serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive understand how important it is to optimise day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk improve productivity and leverage IT to gain competitive advantage. At T-Tech were about keeping UK business up and running resolving problems quickly providing personal attention and providing our customers with reliable IT support when they need it.
Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud Networks & Security; Intelligent Automation; and Communications.
At T-Tech our values are core to who we are; we promote and live these in all areas of our work to give our team and our clients the best experience of T-Tech:
- Service Centric- We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.
- United- We succeed as a team pulling together to achieve our goals. We understand and respect others views and perspectives. We communicate openly with each other sharing challenging and supporting
- High Standards - We take pride in the quality of our work. To give our best we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve.
- We are Agilein our thoughts and actions anticipating and adapting quickly to new opportunities and situations. We manage changing priorities to work flexibly and with resilience.
Requirements
- Preferably degree educated in a relevant subject plus at least 1 MCP Server qualification
- ITIL 4 Certified
- Recent Microsoft (Office 365 and Azure) VMWARE or other Professional Certifications to show technical growth and learning Proven evidence of attending or completing Management or Leadership Courses
- A minimum of 5 years working in IT support in a Senior capacity at least one of which working for a service provider
- Proven experience of managing Infrastructures on Premises and Cloud
- Experience of working in an ITIL environment
- Track record of leading change and process improvement
Benefits
- Competitive salary depending on your experience and skills
- 23 days annual holiday plus public holidays plus your birthday!
- Learning environment working alongside experts in the latest technologies
- Special focus on training and development
- Social committee that organises quarterly social events (karting bowling pizza evenings and other exciting events)
- A vibrant London office and opportunities for home working
- Exceptional career progression opportunities
Employment Type
Full-Time
