Call Quality Specialist
Call Quality Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
A lot can be gained from an engaging phone conversation. It can build relationships answer stirring questions and showcase exceptional client experience. As a CX Scoring Specialist at United Wholesale Mortgage you will be responsible for monitoring team member/client phone calls and providing written feedback. This practice ensures our team members continue learning improving and providing an exceptional client experience.
WHAT YOU WILL BE DOING
- Listening to 45 calls per day
- Auditing and evaluating call quality using a detailed score card
- Communicating strengths and opportunities to coaches and leadership
- Auditing calls in our speech analytics platform
- Basic reporting
- Completing additional administrative duties
WHAT WE NEED FROM YOU
Must Have Qualifications:
- High School Diploma or equivalent
- 1 years QC experience or call scoring experience
- Self-motivated with a strong work ethic
- Comfortable in a fast-moving environment
- Ability to multitask and adapt
- Keen organization
- Strong communication skills
- Strong attention to detail
- Positive attitude and willingness to learn
- Onsite full-time attendance
THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans Its all happening on UWMs campus where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
Its no wonder that out of our six pillars People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other our clients and our community. Whether its providing elite client service or continuously striving to improve our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career youll feel the encouragement and support on day one. No matter your race creed gender age sexual orientation and ethnicity youll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons youll love working here include:
- Paid Time Off (PTO) after just 30 days
- Additional parental and maternity leave benefits after 12 months
- Adoption reimbursement program
- Paid volunteer hours
- Paid training and career development
- Medical dental vision and life insurance
- 401k with employer match
- Mortgage discount and area business discounts
- Free membership to our large state-of-the-art fitness center including exercise classes such as yoga and Zumba various sports leagues and a full-size basketball court
- Wellness area including an in-house primary-care physicians office full-time massage therapist and hair salon
- Gourmet cafeteria featuring homemade breakfast and lunch
- Convenience store featuring healthy grab-and-go snacks
- In-house Starbucks and Dunkin
- Indoor/outdoor caf with Wi-Fi
DISCLAIMER
Required Experience:
Unclear Seniority
Employment Type
Full-Time
