HR Coordinator
HR Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Who we are:
TRANZACT is a leading direct-to-consumer insurance services business specializing in the distribution of Medicare Advantage Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with best-in-class experience.
We work with some of Americas largest insurance brands to attract educate and connect with consumers. Our diverse team of analysts writers engineers designers business leads data scientists and sales professionals all work together to create thoughtful data-driven and effective marketing technology sales and servicing strategies. These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry.
When you become part of TRANZACT you join a team of passionate people who push for excellence follow through on commitments and love to succeed together. Our culture rests on a simple principle Be Real that means being genuine keeping your word and having the courage to make tough decisions. Our Be Real values resonate and are meaningful to us. We are entrepreneurial fast paced and empower our people. We know how to make things happen and know that our people are always the source of our success.
How the Position Works
As an HR Coordinator youll play a pivotal role in driving our employee experience forwardfrom onboarding to employee engagement and compliance. Youll be an essential point of contact for Sales Agents leading with empathy and clarity in a fast-moving dynamic environment. The HR Coordinator is an essential part of a dynamic HR team that fosters collaboration consistency engagement and our TRANZACT Be Real values. This position reports to an HR Generalist.
Key Responsibilities include:
- Serve as a primary HR point of contact for Sales Agents to deliver consistent sound guidance with empathy.
- Lead ADA-related conversations with Sales Agents including the distribution and collection of paperwork follow-ups and outcome communication partnering with internal HR partners in complex situations.
- Support employee relations matters by capturing initial details escalating issues appropriately and assisting the HR team with investigation preparationcreating timelines organizing documentation and taking notes during formal proceedings.
- During high-volume recruitment season participate in weekly on-site recruitment events to organize candidate flow and post-interview communications.
- Champion employee engagement events in the site by assisting with coordination and execution while emphasizing a culture that values employees.
- Perform additional responsibilities as assigned by the HR leadership team.
Qualifications
What You Need to Be Successful:
Must Have:
- An associates or bachelors degree in human resources plus 1 years of relevant HR experience
- Excellent written and verbal communication skills
- Strong ability to collaborate effectively with key stakeholders
- A proactive motivated mindset with a passion for following processes and delivering outcomes
- Ability to maintain objectivity view situations from a broad perspective and remain composed
- Strong ability to handle sensitive information with discretion and maintain strict confidentiality
- Ability to collaborate effectively with individuals in multiple locations through virtual platforms.
Nice to Have:
- Experience within a call center environment
- Fluent in Spanish
Work Arrangement:
This position is hybrid working in the office at least two days per week in the sales center. High volume periods may require additional in-office days so flexibility is required.
TRANZACT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer / Disability / Vet
Required Experience:
IC
Employment Type
Full-Time
