Help Desk Analyst 1
Help Desk Analyst 1
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Job Description
Overview
Knowledge Services is seeking an IT Help Desk Analystfor a 2-month project with the Maine Community College System in Auburn ME.
- This position will work 100% onsite at Auburn campus location.
- Work schedule is from 10 AM until 6:30 PM Monday thru Thursday and 8 AM until 4:30 PM Friday.
Responsibilities
IT Help Desk Analyst Responsibilities:
The Maine Community College System (MCCS) is looking for a short-term resource to serve as a Helpdesk Analyst located at Central Maine Community College.
Under limited supervision using a high level of judgment this technical services position provides management and troubleshooting of all classroom audio visual and computing equipment.
They provide tier 1 support for enterprise applications and the infrastructure divisions including where appropriate research and proactive maintenance at the assigned colleges.
The position will perform tier 1 technical support and administrative functions across the complete range of technologies supported by MCCS Information Technology Shared Services requiring a vast knowledge of multiple user and server hardware software and Software as a Service environment.
This position is also responsible for installing configuring and maintaining campus specific software and services based on their college assignment.
This position will be on-premises at the CMCC campus in Auburn Maine.
This position will support incoming tickets for CMCC but also remotely triage and support when possible tickets for KVCC in Fairfield and WCCC in Calais ME.
This candidate will be responsible for replacing all equipment for all the computer labs at CMCC.
Successfully complete installations maintenance troubleshooting and repair of desktop and laptop computers at CMCC requiring analysis and resolution.
They will be responsible for desk side support at CMCC and remote support for all other Community College Locations.
Qualifications
IT Help Desk Analyst Required Skills:
Must be experienced withHelp Desk Ticketing
Must be experienced with In Person IT Support
Must be experienced with Azure AD/Teams
Knowledge of complex design image creation implementation upgrades management and troubleshooting of computers and labs on all CMCC campuses.
Ability to provide feedback and make recommendations on current technologies in a team environment.
The ability to assist students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software.
Support in the research development and maintenance of desktop documentation.
Strong documentation skills
Excellent written and verbal communication skills.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race religion color sex age national origin or disability.
Required Experience:
IC
Employment Type
Temp
