Customer Engineer
Customer Engineer
Posted on :
19-08-2025
Employer Active
1 Vacancy
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Job Description
At ASAPP our mission is simple: deliver the best AI-powered customer experiencefaster than anyone else. To achieve that were guided by principles that shape how we think build and execute. We value customer obsession purposeful speed ownership and a relentless focus on outcomes. We work in tight skilled teams prioritize clarity over complexity and continuously evolve through curiosity data and craftsmanship.
Were seeking technologists and problem solvers who thrive in fast-paced environments love collaborating with great talent and approach every day like its Day 1. Were a globally diverse team with hubs in New York City Mountain View Latin America and Indiaembracing both hybrid and remote work to bring the best minds together wherever they are. If youre driven by continuous learning rapid pivots and the challenges of building in a high-growth startup wed love to talk. This is more than a jobits a journey.
About the Role
Join our Customer Engineering team building AI for the worlds biggest brands. As an L1/L2 Customer Engineer youll be hands-on building crafting and optimizing GenerativeAgent implementations. Our best Customer Engineers are relentless problem-solvers who know how to navigate the power of GenerativeAI to deliver real outcomes.
Youll take an entrepreneurial approach to customer outcomesdoing whatever it takes to help customers get massive value from our GenerativeAgent. Working with senior Customer Engineers youll dig into customer workflows and business problems crafting AI solutions that scale to millions of users. Youll shape solutions as much as build them.
In This Role You Will
- Craft AI agent tasks focused on customer workflows pain points and business goals
- Wire up enterprise systems through APIs and knowledge bases to unlock business value
- Run tight feedback loops with customers through testing and optimization
- Write and refine prompts with an experimental goal-oriented mindset for accuracy and impact
- Work with Engineering and Product teams to influence features based on customer needs
- Drive adoption of new AI capabilities through beta testing and implementation
- Get creative to make customers successful with GenerativeAgent
Your Background Looks Something Like This
- Bachelors degree (Computer Science Engineering Math preferred) or equivalent experience
- Strong technical skills with ability to quickly learn complex AI/ML systems
- Entrepreneurial mindset with bias toward action and customer success
- Good communication skills for customer-facing technical discussions
- Comfortable working in fast-moving environments where you help shape solutions
Even Better
- Experience with Generative AI Agentic AI or conversational AI technologies
- Background in APIs system integrations or enterprise software configuration
- Interest in product management or engineering career paths
Benefits
- Competitive compensation
- Stock options
- ICICI Lombard General Insurance LTD
- Onsite lunch & dinner stipend
- Connectivity (mobile phone & internet) stipend
- Wellness perks
- Mac equipment
- Learning & development stipend
- Parental leave including 6 weeks paternity leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran status. If you have a disability and need assistance with our employment application process please email us at to obtain assistance. #LI-SL1 #LI-Remote
Employment Type
Full-Time
Key Skills
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