Success Track Guest Experience Coordinator

United Wholesale Mortgage offers world class training to our external clients through Success Track. Just as we provide our clients with unmatched client service throughout our loan process when clients are on campus we want to make sure we do the same. We need someone that lives and breathes all the UWM values and has a passion for client service for both our external clients and internal sales team. We are hiring a Guest Experience Coordinator to ensure our clients and AEs receive the red carpet treatment space supplies and resources to elevate our clients experience while on campus. The ideal applicant loves helping UWM clients and team members and enjoys balancing multiple tasks and responsibilities.

• Daily greeting and supporting clients upon arrival and departure from UWM
• Assisting clients during check-in on all campuses
• Assisting clients during breaks from class with any questions and directions
• Assisting clients during lunch and UWM team meetups
• Conducting multiple client tours
• Preparing swag bags and t-shirts for Success Track classes
• Responsible for physical setup of training spaces which may include ensuring the presence of video setup and any handout documentation

Must Have Qualifications:

• Excellent organization skills and ability to manage time effectively to meet often short deadlinesand tasks
• Excellent client service skills and ability to effectively communicate with individuals by phone e-mail and in person always with a YES mentality
• Ability to maintain and show a very positive attitude and demeanorin stressful situations
• Ability to work professionally and effectively with our leaders at multiple levels
• Proven problem-solving skills to help maximize the benefit team and company goals
• Ability to successfully manage multiple concurrent tasks as well as routinely prioritize among multiple tasks daily and weekly
• Ability to work independently after direction from leadership as well as work closely with all Sales Training teams and Account Executives
• Computer skills including Microsoft Outlook Word and Excel
• Onsite attendance Required
• High School Diploma
• 9 months minimum UWM employment

Nice to Have Qualifications:

• Preferred client facing role experience

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans Its all happening on UWMs campus where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

Its no wonder that out of our six pillars People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other our clients and our community. Whether its providing elite client service or continuously striving to improve our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career youll feel the encouragement and support on day one. No matter your race creed gender age sexual orientation and ethnicity youll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons youll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical dental vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large state-of-the-art fitness center including exercise classes such as yoga and Zumba various sports leagues and a full-size basketball court
• Wellness area including an in-house primary-care physicians office full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor caf with Wi-Fi