Risk, Fraud & Payments Analyst
Risk, Fraud & Payments Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us at Casumo where you are invited to be your authentic YOU-MO!
Company Overview:
Welcome to Casumo your passport to a world of fun excitement and responsible gaming. Were an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce A blend of innovation security and a dash of playful charm.
Nowadays were on the hunt for a dynamic Risk Fraud & Payments Analyst to join our team!
Position Overview:
We are seeking a Risk Fraud and Payments Analyst to join our dynamic team in Skopje North Macedonia. Reporting to the Head of RFP you will join a team that focuses on risk fraud and payments issues all with the aim to give a seamless experience to our customers and safeguard our Firm.
Responsibilities:
- Monitor check and resolve payments fraud and bonus abuse alerts (including 24/7 exposure limit monitoring when needed)
- Perform payment reviews and process manual transactions and withdrawals including the High Withdrawal Approval Process (HWAP)
- Conduct account reviews and risk assessments before processing withdrawals maintaining high confidentiality in line with internal procedures
- Perform manual KYC checks and approve player documentation
- Confiscate assets in accordance with Terms & Conditions and internal procedures
- Detect and investigate potential bonus abuse fraud rings and suspicious activity
- Manage chargeback cases and collaborate with third-party service providers to resolve issues and prevent fraud
- Respond to payment-related queries across various communication channels ensuring accuracy and clarity in all responses
- Maintain and handle fraud risk and payments reports; support the development of fraud analysis models to improve efficiency
- Identify process vulnerabilities and contribute actively to improvements in operations and fraud prevention
- Ensure compliance with gaming regulations and handle account reviews as requested by regulators
- Analyse sportsbook activity and escalate suspicious cases for further review
- Follow instructions from Senior RFP Analysts giving priority to directives from the Head of RFP to ensure operational efficiency and accountability
- Participate in team meetings and uphold high standards in all verbal and written communication
Requirements:
- Knowledge of iGaming Sports betting and player behaviour - preferred
- Previous experience in a similar role is considered an advantage (not a must)
- 24/7 flexibility when required
- Creative proactive and willing to work
- Dynamic and accurate
- Excellent numerical and analytical skills
- Team player and positive spirit
- Knowledge of English language
- Awareness knowledge and utilization of digital tools
- Ability to work in shifts with office presence: 1st shift: 08h - 16h; 2nd shift: 16h - 24h;3rd shift: 24h - 08h (working days: 5 days per week)
Please note: As Casumo is an international company and English is our working language we kindly ask you to submit your CV in English.
The Perks:
Being a part of the Casumo group provides an unparalleled experience. Youll find yourself surrounded by the brightest minds within the most inspiring and collaborative office addition to that youll enjoy:
- Private health insurance
- Wellness incentives including a fitness allowance and mental well-being services
- 2 weeks Work From Anywhere (10 days) increased to 4 weeks (20 days) after longer duration of employment within the Company: explore the world while working remotely
- Office lunches - three times per week
- Access to some of the greatest tools and platforms for developing your professional skills and building success within your role
- A range of training courses known as Casumo College for continuous learning and growth
- Social events for building strong relationships with colleagues from all across the organisation
Our ABC values:
ASPIRE
At Casumo aspire means pushing beyond the ordinary and transforming obstacles into stepping stones. Challenges are our breakfast of champions and comfort zones are out of bounds. Mediocrity Left behind. Our mantra Dream big aim high and always be ready for the next adventure in innovation.
BELIEVE
Belief at Casumo isnt just a feel-good sticker; its the glue that binds us. Turning me achievements into we victories were a tight-knit crew of dreamers doers and relentless supporters. With a high-five arsenal and a trusty cheerleading squad were on a mission to prove that together were not just strong; were Casumo strong.
CARE
Care is our secret ingredient the cherry on top of our game. Its not only about ensuring our players have a blast (responsibly of course); its about weaving a fabric of support so tight even the toughest challenges cant tear us apart. From tailoring player experiences to being there for each other were all about creating memorable moments.
Employment Type
Full Time
