IT Compliance Analyst
IT Compliance Analyst
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1 Vacancy
Job Description
Receive and process escalations and identify major incidents and ensuring a quickly and effective resolution by executing BTSs enterprise Major Incident process and working with all appropriate technical support teams throughout the organization.
Perform the following Root Cause Analysis (RCA) process activities related to Major Incidents: facilitate root cause investigation follow-up on implementation of corrective/preventive actions and metrics.
Core Job Responsibilities
Effectively manage Major Incidents (MIs) by ensuring appropriate teams are quickly engaged in the resolution process manage the technical bridge group chat provide BTS internal and business facing communications.
Work closely with all BTS infrastructure and application support teams to ensure swift resolution of Major Incidents and the effective management of subsequent problem investigation.
Analysis and reporting of incident trend data to identify and eliminate reoccurring Major Incidents.
Enable accurate metrics and reporting by ensure appropriate MI and Problem Investigation data is current and accurate.
Participate in on-call rotation.
Remains current on developments in field(s) of expertise regulatory requirements a general knowledge of the companys products markets and objectives as well as industry trends. Maintains current knowledge of and ability to assess new technology to collaborate with IT customers and deploy solutions that are creative compliant and cost-effective through literature trade journals professional associations and by attending conferences/seminars.
Resolves and/or facilitates resolution of problems including identifying causes to prevent re-occurrence. Identifies and resolves business issues; escalate issues when appropriate.
Performs related functions and responsibilities on occasion as assigned.
Position Accountability & Scope
Receive and process escalations and identify major incidents and ensuring a quickly and effective resolution by executing BTSs enterprise Major Incident process and working with all appropriate technical support teams throughout the organization.
Perform the following Root Cause Analysis (RCA) process activities related to Major Incidents: facilitate root cause investigation follow-up on implementation of corrective/preventive actions and metrics.
Minimum Education
Bachelors degree in Information Technology or similar area; or equivalent work experience.
Minimum Experience/Training
3 Years
Additional Details
- Start Time (AM/PM) : 10AM
- End Time (AM/PM) : 6:30PM
- Category : IT
- Date of Manager Spotlight Call or Exception Reason : (No Value)
About us: DivIHN the IT Asset Performance Services organization provides Professional Consulting Custom Projects and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization Specialization and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status.
Employment Type
Full-time
Key Skills
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