Account Manager III - Home Energy Advisor

Account Manager III - Home Energy Advisor(Field-Based)

Location: San Diego CA (Remote Field-Based. Local Travel will be required)

Are you ready to make a difference

The Home Energy Advisor (HEA) plays a pivotal role in the success of our single-family residential program by combining strong project management with community engagement and program coordination. This role bridges the gap between technical execution and participant support ensuring that residential retrofit and remodel projects are completed efficiently equitably and in alignment with community needs.

The HEA serves as both the central liaison for program participants and the lead for managing residential retrofit and remodel projects. This dual role requires a proactive community-oriented professional who can manage contractors coordinate with internal teams and maintain clear consistent communication with all stakeholders. The HEA must demonstrate cultural sensitivity trustworthiness and a sincere commitment to equitable outcomes.

Key Responsibilities

• Serve as the primary point of contact for program participants throughout the project lifecycle.
• Lead and oversee residential retrofit and remodel projects from planning through completion.
• Coordinate with cross-functional teams to ensure seamless information flow and collaboration.
• Manage contractor relationships ensuring accountability quality and adherence to timelines and budgets.
• Conduct site visits inspections and progress evaluations.
• Assist in preparing and finalizing scopes of work for each participant.
• Review and interpret residential building codes to ensure compliance.
• Support stakeholder engagement through regular updates discussions and alignment on goals.
• Provide community insights through QA/QC processes and participant feedback.
• Manage incentive layering coordination and follow-up surveys.
• Maintain accurate project documentation and reporting.
  

What You Will Be Doing:

• Participant enrollment and onboarding
• Project planning scheduling and execution
• Contractor oversight and quality assurance
• Stakeholder communication and coordination
• Project closeout and documentation
• Must have a reliable vehicle for local travel. Requirements are between 25% to 40% of the time. (reimbursement for mileage provided)
  

What we need you to have (minimum qualifications):

• Bachelors degree in a related discipline (e.g. Energy Sustainability Business Agriculture Environmental Science) (One year of professional experience may be substituted for one year of education)
• 2 years of experience in energy efficiency utilities construction or a related field
• Basic mechanical skills and able to lift boxes no heavier than 30 pounds climbing stairs and ladders driving walking standing above head arm movements
• Valid drivers license and successful completion of a Motor Vehicle Records (MVR) check
  

What we would like you to have (preferred):

• Bilingual or multilingual abilities
• Familiarity with energy efficiency sustainability practices or construction project management
• BPI Certificate of Knowledge BPI Analyst LEED Green Associate CEM or similar certification
• Strong interpersonal and communication skills
• Experience working with diverse communities

Expected Outcomes In Role

• Improved efficiency in project execution and program coordination
• Enhanced stakeholder engagement and accountability
• Timely resolution of project and participant issues
• Clear communication of program benefits timelines and next steps
• Greater transparency and alignment with community needs

Working at ICF

Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: