Project Manager, Global Service Business Operations
Project Manager, Global Service Business Operations
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$ 97300 - 194700
1 Vacancy
Job Description
JOB DESCRIPTION:
Project Manager Global Service Business Operations
Working at Abbott
At Abbott you can do work that matters grow and learn care for yourself and your family be your true self and live a full life. Youll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify forfree medical coverage in ourHealth Investment Plan (HIP) PPOmedical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution
- Tuition reimbursement the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity working mothers female executives and scientists.
The Opportunity
At Molecular Diagnostics we realize the potential of personalized care as the laboratorys most trusted and preferred source for molecular diagnostic solutions. We are a division of Abbott Laboratories a global diversified healthcare innovator with a legacy of pioneering work in medical diagnostics.
The position of Project Manager Global Service Business Operations within our Molecular Diagnostics Business Unit located in Lake Forest Illinois.
The Project Manager Global Service Business Operations will lead and execute complex cross-functional projects that drive operational excellence across the global service and support organization. This role applies project management best practices to improve efficiency streamline processes and ensure successful delivery of strategic initiatives.
A key responsibility includes ownership of the Net Promoter Score (NPS) programmanaging end-to-end processes analyzing customer feedback data and driving cross-functional action plans to enhance customer experience.
Additionally this position will define and implement a global framework for instrument and assay installations standardizing project management tools and processes across regions. The framework will support cross-functional coordination with demand planning logistics and commercial teams and will enable consistent milestone tracking from pre-installation through go-live. The Project Manager will partner with area project managers to deploy this framework drive continuous improvement and ensure timely execution with a strong focus on customer centricity.
What Youll Work On
- Lead and manage strategic projects that enhance global service business operations improve efficiency and elevate customer experience.
- Develop and manage comprehensive project plans including scope timelines budgets resources and risk mitigation strategies.
- Monitor project performance identify risks and issues and implement corrective actions to ensure successful delivery.
- Facilitate cross-functional collaboration and communication across global teams ensuring alignment with business objectives and project milestones.
- Prepare and deliver clear concise updates and presentations to leadership and stakeholders.
- Ensure integration of new initiatives with existing programs and long-term business strategies.
- Own and drive the Net Promoter Score (NPS) program including process governance data analysis reporting and cross-functional action planning.
- Define and implement a standardized global framework for instrument and assay installations including project management tools and milestone tracking from pre-installation through go live.
- Collaborate with cross-functional teams (e.g. demand planning logistics commercial) to align implementation processes and ensure seamless execution.
- Partner with regional project managers to deploy the global framework support adoption and drive continuous improvement of implementation processes.
- Foster a high-performance team environment and ensuring consistent application of project management best practices.
- Manage vendor business relationships and external resources to ensure quality and timely delivery of services.
Required Qualifications
- Bachelors degree in Business Project Management or related field.
- 7 years of project management experience preferably in global service operations or customer support environments. Experience in medical devices is a plus.
- Proven ability to lead complex cross-functional projects with global scope.
- Strong data analysis capabilities and data-driven storytelling
- Excellent written and verbal communication skills with the ability to present to senior leadership and influence cross-functional teams.
- Deep understanding of customer-centric practices and ability to translate insights into actionable improvements.
- Proficient in Microsoft Office project management tools (e.g. Smartsheet or equivalent) and data visualization/reporting platforms (e.g. DOMO)
- Strong critical thinking and problem-solving skills with a proactive approach to risk management and issue resolution.
- Comfortable working in a fast-paced dynamic environment with shifting priorities and multiple stakeholders.
Preferred Qualifications
- Advanced degree preferred.
- Experience in medical devices preferred.
- PMP certification preferred.
Learn more about our health and wellness benefits which provide the security to help you and your family live full lives:
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.
Connect with us at on Facebook at and on Twitter @AbbottNews.
The base pay for this position is
$97300.00 $194700.00In specific locations the pay range may vary from the range posted.
JOB FAMILY:
Project Management
DIVISION:
AMD Molecular
LOCATION:
United States > Lake Forest : J55
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 15 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: EEO is the Law link - Espanol: Experience:
IC
Employment Type
Full-Time
Key Skills
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