Surgery Scheduler - Toledo Hospital - Advanced Admissions - Full Time - Days

The surgery scheduler assumes the primary responsibility for scheduling surgical procedures by obtaining demographic and insurance information maintaining the scheduling grid including block changes and effectively communicating with physicians offices the OR desk patients and leadership. Actively participates in the creation of an environment that fosters patient family physician and employee satisfaction.

ACCOUNTABILITIES

*All duties listed below are essential unless noted otherwise*

1. Schedules procedures including but not limited to Toledo Hospital Flower Hospital Parkway Surgery Center Wildwood Orthopedic and Spine Hospital ProMedica Health and Wellness Center. Obtaining complete and accurate information observing for scheduling conflicts. Coordinates necessary ancillary services/testing ( i.e. Radiology Breast Care Center Preadmission Clinic Interpreter Services Pre-Op University).

2. Schedules procedures according to time procedure anesthesia equipment physician preference and availability of OR rooms to ensure optimum utilization.

3. Accurately schedules cases with the attention to spelling time frame or sites. Relays schedule changes promptly to all necessary personnel. Effectively communicate physician special needs equipment supply requests to the appropriate patient care supervisor.

4. Collaborates with other health care professionals in meeting departmental goals. Establishes and maintains mechanisms for communication and constructive problem solving with team members. Utilizes a team approach in decision-making and problem solving. Builds trust and mutual respects. Supports and promotes decentralized model for decision making.

5. Checks for physician credentialing and refers questions regarding procedures appropriately.

6. Professionally answers the telephone evaluates the call to provide required information or refers calls to appropriate department.

7. Respects patient privacy and confidentiality of staff and hospital information and provides for such at all times following HIPAA guidelines.

8. Strives to make best use of time seeking out work that needs to be completed works on ongoing projects assist other as needed.

9. Performs all other duties as assigned

Education:High School Diploma or equivalent.

Skills:Must be able to read write and correctly record on computer workstation. Medical terminology or exposure. Must be able to correctly spell medical terms. Must have interpersonal skills sufficient to effectively and pleasantly interact with customers. Must be able to work independently. Must be able to write legibly. Must demonstrate physical mental and emotional stability which is necessary to work in a fast paced rapidly changing highly stressful setting.

Years of Experience:1 year office medical/surgery scheduling experience.

PREFERRED QUALIFICATIONS

Years of Experience: 2 years experience in a Surgical Setting.

WORKING CONDITIONS

Personal Protective Equipment:Per facility policy

Physical Demands:Works in an office environment with multiple interruptions. Position involves frequent sitting for extended periods of time at a computer workspace.

ProMedica is a mission-driven not-for-profit health care organization headquartered in Toledo Ohio. It serves communities across nine states and provides a range of services including acute and ambulatory care a dental plan and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1300 health care providers through ProMedica Physicians and has more than 2300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica please visit