Rehab Technician - Scheduler - Outpatient -Kaseman
Rehab Technician - Scheduler - Outpatient -Kaseman
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1 Vacancy
Job Description
Overview
Presbyterian is seeking a skilled Rehab Tech to join the this role you will be responsible for the basic cleaning and upkeep of the Rehab Department. Assists therapists with patient care and other departmental duties. Treats patients independently as delegated by the therapist.
As a Rehab Tech you may perform more advanced duties when trained and competency-checked on Technician Skills List
Type of Opportunity: Full Time 1.0 FTE 40 Hours per week
Work Schedule: Days
How you grow learn and thrive matters here.
- Educational and career development options including tuition and certification reimbursement scholarship opportunities
- Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern)
- Shift differentials for nights and weekends
- Differentials for higher education certifications and various lead roles
- Malpractice liability insurance
- Loan forgiveness through theNew Mexico Higher Education Department
- EPIC electronic charting system
Interested in learning more
Text 505.388.0350 or schedule directly with me by clicking here!
Qualifications
- BLS certification REQUIRED at time of hire
- One or more years experience as a Rehab Technician preferred
- High School Diploma or GED
- Minimum 9 months experience in a healthcare office or clinic setting with significant clinician interaction.
- Prefer Proficiency in prior authorization/certification/referral process
- Must pass Epic trainings for rehab tech and scheduling positions
Abilities:
Performs appointment scheduling for patient via the telephone or in person to include testing procedures and clinician appointments
Coordinates advanced scheduling guidelines to include surgeons resources proctors etc.
Requires strong organizational skills
Must be able to function under pressure while maintaining professionalism
Working knowledge of CPT and ICD-10 coding
Pass annual competency exam for all areas of responsibility.
Attend department and organizational meetings
Responsibilities
Responsibilities:
Customer Service and Caring Practices:
*Achieve exceptional patient experience for patients and patient families by using CARES AIDET and EPE tools.
*Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
*Ability to manage conflict and appropriately request the help of a supervisor when needed
*Round with patients waiting to insure their comfort and to inform of delays when applicable
Encounter Components:
*Performs the patient scheduling process and validates accurate patient demographics
*Set patient expectations regarding Prior Authorization Referrals and out of pocket expenses
*Meet 1 on 1 with patient to schedule invasive procedures in or out patient
*Advised patient and patient families of non-clinical instruction
*Develop and maintain a positive relationship with other departments/personnel
*Follow protocols for scheduling such as utilizing assigned block time
Assists therapists/assistants with patient care and other departmental duties.
Performs other patient care procedures under the guidance of a licensed clinician.
Must demonstrate knowledge of the principles of growth and development over the life span of patients served.
Able to prioritize appropriately and escalate concerns to appropriate licensed clinician/management team.
Understands indications contraindications physiological effects and application of all modalities appropriate
Basic knowledge of medical terminology anatomy modalities pertinent to the rehab setting.
Financial Accountabilities:
*Refers as appropriate to on site Financial Advocate or for uninsured to the Financial Advocacy Center
*Validate prior authorization/certification/referral are secured PRIOR to a scheduled procedure or test alerting stake holders (patient patient representative OR etc) if a breakdown occurs
Message Management:
*Formulates complete and accurate messages and routes to the appropriate Epic in-basket pool or staff to support operational aspects of patient care.
Medical Record Components:
*Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records
Patient Relations
*Comprehend quality service connection to patient satisfaction and reimbursement
*Perform confirmation calls when applicable to include directions and instructions as required by the visit type
Patient Safety
*Respond quickly to patients showing distress. Follow guidelines set forth by the Clinic management or Clinician to alert the clinical team. Assist in any manner the clinic team directs.
Ensure Clinic area check out area waiting area and walkways are clear of any unnecessary items and are clean and neat.
*Report any concern that may create a safety issue.
Responsible for the basic cleaning and upkeep of the Rehab Department
Quality Improvement:
*Appointment reminder calls
*Rescheduling
*Evaluate provider schedules and take appropriate action to ensure accuracy and efficiency per guidelines
*Works with Clinicians and Rehab management to maximize schedule effectiveness
*Willingness to work in a positive manner to assist in development of new programs
Participate in environmental rounding as needed.
Restock rooms and gym area with linens and supplies
Maintain routine service logs for department equipment.
Other responsibilities:
Maintain supply inventory monitoring expiration dates and placing orders as requested.
May perform time keeping duties
Other duties as assigned
C.A.R.E.S Behaviors:
*Demonstrates CARES behaviors of Collaborate be Accountable Respect Engage and Serve to all whom you encounter.
Benefits
Were all about well-being starting with yours.
Presbyterian employees have access to a fun engaging and unique wellness program including free on-site and community-based gyms nutrition coaching and classes mindfulness and meditation resources wellness challenges and more.
Learn more about our employee benefits.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients members and the communities we serve. We are a locally owned not-for-profit healthcare system comprised of nine hospitals a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908 we are the states largest private employer with nearly 13000 employees - including more than 1200 providers and nearly 3500 nurses.
Our health plan serves more than 640000 members statewide and offers Medicare Advantage Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
Maximum Offer for this position is up to
Compensation Disclaimer
Required Experience:
IC
Employment Type
Full-Time
