Bilingual Spanish Office Assistant 2 - Patient Access Call Center
Bilingual Spanish Office Assistant 2 - Patient Access Call Center
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Job Description
Current employees: Please apply through the employee portal to be considered for this opportunity.
Pay Range:
$21.96 - $26.85 HourlyDepartment:
Health DepartmentJob Type:
Regular RepresentedExemption Status:
United States of America (Non-Exempt)Closing Date (Open Until Filled if No Date Specified):
August 23 2025
The Opportunity:
THIS WORK MATTERS!
One of the most rewarding aspects of working at a call center is the opportunity to connect with people from all walks of life. Each day brings a new set of callers with unique stories concerns and needs. Its heartwarming to be able to assist them offer solutions and provide exceptional customer service. The feeling of satisfaction that comes from resolving issues and ensuring customers are happy is truly priceless.
At the Health Department we are looking to fill our workforce with diverse staff who are compassionate and can provide professional customer service to the community we serve. As an Office Assistant in the Health Department you will be working with and assisting people from many cultures races languages backgrounds and life experiences different from your own and may be the first voice or person someone encounters. All are welcomed here.
This positions primary focus is answering and routing incoming calls to the Health Center Operations (HCO) Call Center providing information as needed as well as registering new patients and scheduling appointments for both new and existing clients.
If you are someone that likes to work with the public is detail-oriented has experience working with various technologies works well in teams is comfortable working in environments that can be challenging and can be open to problem solving then consider joining our team! Our culture is inclusive and customer service focused. We Think Yes to Care!
As the Patient Access Call Center Bilingual Spanish Office Assistant 2 your duties may include but may not be limited to:
First point of contact for clients by phone answer incoming calls routes appropriately and uses Epic in-basket messaging to communicate with teams per policy and workflow.
Provide clients with current information and resources for other county services and outside agencies.
Schedule appointments for patients according to scheduling guidelines.
Confirm demographics verify insurance coverage and schedule appointments as indicated for Eligibility Services.
Reschedule appointments and manage appointment cancellations.
Provide outstanding customer service to patients and staff.
Perform outreach to patients when needed.
Submit PCP change form to insurance prior to patient attending scheduled medical appointment.
Receiving sorting and distributing incoming and outgoing correspondence.
Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the Countys attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.
Multnomah County offers an exceptional benefits package including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website.
Our Commitment to Safety Trust and Belonging: Multnomah County is committed to developing nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.
TO QUALIFY:
We will consider any combination of relevant work experience volunteering education and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications review our overview of the selection process page.
Minimum Qualifications/Transferable Skills*:
Any combination of experience and training that would likely provide the knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be as noted below. All non-traditional education training and experience will be evaluated.
Education/Training: Equivalent to the completion of the twelfth grade; AND
Experience: One (1) - Two (2) years of general office support or customer service experience dealing directly with the public.
Knowledge Skills and Abilities (KSA): This position requires the ability to speak read and write fluently in Spanish and English (language testing may be required).
Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.
Experience providing professional customer service to diverse communities.
Training or experience working with data entry databases or Electronic Health Records Systems such as Epic.
Previous experience working in a medical or health related environment.
Experience working in a call center environment.
*Transferable skills: Your transferable skills are any skills you have gained through education work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
SCREENING & EVALUATION:
REQUIRED: The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.
1. A completed online application.
2. Attach a Resume demonstrating you meeting minimum qualifications; AND
3. Optional: Attach a Cover Letter that expands on your resume addressing why you are interested in this position and demonstrating how your experience and skill set align with the minimum and preferred qualifications listed.
Note: The application resume and cover letter should clearly demonstrate your work experience/skills and how they relate to the descriptions provided in the Overview and To Qualify sections of the job announcement. Please be thorough as these materials will be scored and determine your eligibility to advance in this recruitment process.
-- Only apply ONCE for this opportunity. Duplicate applications CANNOT be submitted in Workday. --
Internal applicant: If you are an internal candidate (current employee including on-call regular trial service limited duration and temporary employee) your job application will consist of the career profile that you complete in Workday. Before you apply please make sure to do the following:
Navigate to your profile in Workday (see: My Career Profile) and click on the My Career section of your profile. Complete all sections of your career profile that you want to have included in your application (Job History Education Skills Languages Certifications etc.).
When completing the application on Workday as an internal candidate you will need to scroll down to see the Resume/Cover Letter section on your screen. This is the place where you may upload your resume and cover letter by clicking the Upload button for EACH document youd like to upload. There will be no other prompts for you to upload your resume and cover letter.
External applicant: When completing the application on Workday as an external candidate (including volunteers unpaid interns contractors and community partners) through you will come to a page where you will see the Resume/CV section. This is the place where you may upload your resume and cover letter by clicking the Upload button for EACH document youd like to upload. There will be no other prompts for you to upload your resume and cover letter.
Do not click the Submit button before you upload your documents.
After You Apply:
Please save a copy of this job posting for your reference as it will not be available for you to view online after the job posting closes.
Log in to your Workday account before the job posting closes to see if you have any pending tasks or actions to complete. These can be found under the My Applications section. You must complete these tasks or actions before the job posting closes.
Check both your email and Workday account for updates regarding this recruitment.
The Selection Process: For details about how we typically screen applications review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:
Initial review of minimum qualifications
Resume and Cover Letter Review
Phone screen
Consideration of top candidates
Language assessment
Background reference
Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.
Equal Pay Law:
Please note that the pay range provided for this position is meant to give a general idea of the potential earnings for the role. However the actual compensation will be determined according to the Oregon Equal Pay Law taking into consideration factors such as candidates relevant experience and education. Candidates should anticipate initial offers within the listed pay range which may not necessarily be at or near the highest end of the range.
Inclement Weather and Disasters - Serving the Public Even During Disasters:
Everyday Multnomah County staff work together to serve as a safety net for our communities. During a disaster this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather natural disaster or other types of community emergency response. During these emergency responses while typically there begins with a call for volunteers county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information please visit the Disaster Service Worker Information page.
ADDITIONAL INFORMATION:
Type of Position: This position is eligible for overtime.
Type: Represented
FLSA: Non-Exempt
Location: John B Yeon Annex 1600 SE 190th Ave Portland OR 97233
Schedule: Monday - Friday 8am - 5pm
Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran or protected veteran status genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.
Veterans Preference: Under Oregon Law qualifying veterans may apply for veterans preference. Review our veterans preference page for details about eligibility and how to apply.
Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Questions
Recruiter:
Eddie BarbarEmail:
Phone:
1 (971)Application information may be used throughout the entire selection process. This process is subject to change without notice.
Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.
Job Profile:
6001 - Office Assistant 2Employment Type
Full-Time
