Customer Service Representative
Customer Service Representative
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Job Description
Summary
As a Representative with our Customer Service team you will engage with customers to troubleshoot basic technical issues and provide insights on Brivos products and services. This is a US-based (Lehi UT or Bethesda MD) hybrid position; the shift is Monday through Friday from 9:30 am - 6:00 pm MST (11:30 am to 8:00 pm EST) with the opportunity for occasional overtime (Saturdays and Holidays).
Responsibilities
- Act as a customer advocate collaborating with internal teams to resolve issues promptly
- Handle incoming cases escalating when necessary to ensure timely resolutions
- Respond to customer inquiries via phone chat and email maintaining high efficiency
- Document customer interactions and solutions in our case management system
- Keep customers informed about critical updates and system changes
Qualifications
- 2 years of call center experience in a technical setting is required
- Industry experience in physical security and access controlis a plus
- Proficiency in electronics networking (TCP/IP) and a keen interest in cloud technology SaaS and IoT
- Strong service orientation with a passion for delivering exceptional customer experiences
- Ability to multitask work independently and contribute effectively to a team
- Excellent problem-solving skills organizational/time management abilities and ownership of issues
- Team-oriented with integrity dependability and adaptability
- Empathetic listener with stress management capabilities
- Excellent written and verbal communication skills with a knack for research
- Bilingual fluency in English and Spanish is a plus
- Familiarity with Salesforce or similar CRM platforms is a plus
- Willingness to work occasional Saturdays and/or holidays is preferred
- Employment offers are contingent upon: successfully passing a background and credit check; the ability to commit to aninitial 5-week paid training schedule of M-F9 am-5 pm EST; and the ability to travel to Bethesda MD to attend New Hire Orientation
The total compensation package for this full-time position includes an hourly wage of $20.00/hr. Individual compensation packages are based on job-related skills experience qualifications work location training and market addition to cash compensation (base salary and where applicable incentive or overtime pay) Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at Us
Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate multifamily residential and large distributed enterprises. The companys comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation elevate employee and tenant experience and improve the safety of all people and assets in the built environment. Brivos building access platform is now the digital foundation for the worlds largest collection of customer facilities protecting over 600 million square feet across 60 countries. Brivo is privately held and headquartered in Bethesda Maryland USA. Learn more at .
Brivo is an Equal Opportunity/Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process please contact
Required Experience:
Unclear Seniority
Employment Type
Full-Time
