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The Finance Manager is responsible for overseeing the dealerships finance and insurance (F&I) operations. This includes securing financing for customers maximizing product penetration ensuring compliance with regulatory requirements and enhancing the overall guest experience. The Finance Manager works closely with the sales team to close deals efficiently and ethically in alignment with the Graff Automotive Groups values and goals.
1. Finance and Insurance Operations
Structure car deals and submit to lenders for approval; secure the most competitive financing options for guests.
Present and sell finance products including service contracts GAP maintenance plans tire & wheel and credit insurance.
Achieve and exceed F&I penetration goals while maintaining high standards of compliance and customer satisfaction.
Review contracts for accuracy and ensure all documentation is completed and submitted timely.
2. Compliance & Documentation
Adhere to all federal state and local laws related to vehicle sales and financing (e.g. Truth in Lending Fair Credit Reporting).
Ensure compliance with internal Graff Automotive Group policies and OEM programs.
Audit and maintain deal jackets and financial paperwork.
3. Collaboration & Leadership
Work closely with the sales department to streamline the sales-to-F&I handoff.
Train and mentor sales staff on finance product knowledge objection handling and compliance awareness.
Provide daily weekly and monthly reports to management including penetration rates and contract-in-transit status.
4. Dealership Operations Support
Monitor and minimize contracts in transit (CIT) and ensure timely funding.
Participate in daily DOC reporting month-end close and performance reviews with the General Manager.
Assist in improving front-end gross by maximizing F&I income per vehicle retailed (PVR).
Proven experience as a Finance Manager or Senior F&I Manager in an automotive dealership.
Strong lender relationships and experience working with subprime and prime lenders.
Exceptional communication organizational and presentation skills.
Thorough knowledge of automotive F&I laws compliance and best practices.
Product penetration (service contracts GAP maintenance etc.)
F&I gross per retail unit (PVR)
Contracts in transit aging
Customer satisfaction (CSI/F&I-specific surveys)
Deal funding time
Compliance audits
High character and integrity
Process-driven and results-oriented
Passion for customer service and guest satisfaction
Willingness to adapt and improve continuously
Team-focused collaborative and proactive
Required Experience:
Manager
Full-Time