Inside Sales
Inside Sales
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Primary Responsibilities
- Effectively take orders from customers and from coworkers notes to create sales orders
- Answer phones and greet customers/visitors
- Understand ERLs capabilities products prices and abilities
- Understand customer requirements and communicate technical details about all ERL services and products
- Understand the operation of inland tank barges and how ERL services tank barges
- Respond in a timely manner with customer quote requests via phone email or formal quote
- Communicate and build relationships with customers looking to obtain product or service information such as price availability and delivery schedule
- Enter Purchase Orders received from customers on appropriate Sales Order in NetSuite
- Assist Outside Sales with quotes pricing availability and entering Sales Orders in NetSuite
- Resolve customer issues on orders technical issues and delivery/tracking issues
- Route qualified opportunities to the Outside Sales Representative for further development and closure
- Documentation control includes ensuring all documents Purchase Orders signed Packing Lists closed Work Orders etc. are scanned under the appropriate Sales Order in NetSuite and maintains physical job files
- Assist with Sales Orders Job Travelers/Work Orders close completed Jobs in NetSuite
- Track open Work Orders and open Sales Orders.
- Provide reports upon request or as needed
- Responsible for reporting sales activity daily
- Any other miscellaneous tasks assigned by Management
- Proactively communicate with operations to receive updates on open orders and relay those updates to the appropriate customer
- Clear and effective communication
- Analytical problem solving time management and decision- making skills
- Strong computer skills (Word Excel ERP CRM)
- Self-driven with strong work ethic and initiative
- Strong attention to detail and organization skills required
- Ability to operate under deadlines manage and prioritize projects
- Ability to read and understand prints (2D Drawings) a plus
- Mechanical aptitude is a plus
Required Experience:
Senior IC
Employment Type
Full-Time
