Outsourced Services Consultant

You have a clear vision of where your career can go. And we have the leadership to help you get there.At CNA we strive to create a culture in which people know they matter and are part of something important ensuring the abilities of all employees are used to their fullest potential.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

• Supports Corporate Services team on managing relationships for travel corporate cards mailroom operations records management fleet & office supplies.
• Serve as the primary point of contact for managing shared inboxes related to Corporate Services functions ensuring timely and accurate responses to internal and external inquiries.
• Evaluate program goals set by leadership and ensure alignment with internal policies and procedures; communicate updates and expectations to both vendors and internal stakeholders.
• Works with internal departments and external vendors to ensure the timely and accurate settlement of vendor payments and reconciliations.
• Reconciles and approves final billings from outsourced providers to ensure accuracy of charges. Coordinates necessary reports & documents for accounting chargebacks.
• Deliver reporting to leadership on vendor performance including actionable recommendations for improvement.
• Analyze and maintain data; identify trends and opportunities to improve efficiency strengthen vendor relationships and generate cost savings.
• Maintain and update content within the companys Travel Management tool and intranet; streamline communication channels and ensure timely dissemination of process changes across the organization.
• Builds and maintains collaborative relationships with vendors.
• Communicate program updates enhancements and process changes to employees to ensure understanding and compliance with corporate service programs.

May perform additional duties as assigned.

Reporting Relationship

• Director or above

Skills Knowledge & Abilities

• Ability to effectively support the management of travel card mailroom fleet and records management operations.
• Some experience in thetravel industry or corporate credit card management preferred.
• Strong analytical and problem-solving skills with a data-driven approach
• Ability to manage and prioritize multiple projects at the same time
• Proficiency in Microsoft Office Suite with some Excel skills required.
• Excellent verbal and written communication skills including the ability to deliver clear and compelling presentations.
• Strong interpersonal skills with a collaborative approach to working with internal teams and external partners.
• Must be able to navigate and maintain a client satisfaction posture with executive admins and executives in sometimes difficult circumstances
• Ability to work independently and collaboratively within the department and cross-functionally across the organization.
• Self-starter with independent judgment and decision-making capabilities
• Willingness and ability to travel up to 10% of the time.

Education & Experience

• Bachelors degree preferred in a related discipline or equivalent.
• Typically between 3 to 5 years related work experience.
• Experience managing corporate travel card fleet & mailroom operations preferred.

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In certain jurisdictions CNA is legally required to include a reasonable estimate of the compensation for this District of Columbia California Colorado Connecticut Illinois Maryland Massachusetts New York and Washington the national base pay range for this job level is $54000 to $103000 determinations are based on various factors including but not limited to relevant work experience skills certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees and their family members achieve their physical financial emotional and social wellbeing goals. For a detailed look at CNAs benefits please visit.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation please contact.