Product & Propositions Lead - Managed Services
Product & Propositions Lead - Managed Services
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1 Vacancy
Job Description
Drive Innovation as a Products & Propositions Lead for Managed Services!
Intercity Technology is seeking an experienced and visionaryProducts & Propositions Lead - Managed Serviceto shape the future of our Managed Services portfolio. This strategic and hands-on role is central to driving customer-focused innovation across our IT infrastructure cloud and cybersecurity offerings.
If you thrive in agile environments excel at turning insights into impactful solutions and have a passion for delivering market-leading propositions this is your opportunity to make a real difference.
Key Responsibilities as a Products & Propositions Lead Managed Service:
Product Strategy & Innovation
- Lead the development of Managed Services propositions from concept to market.
- Deliver innovations based on customer market and technology insights.
- Collaborate with sales technical commercial and service delivery teams to exceed growth targets.
Go-to-Market Execution
- Define target markets personas and customer problem/solution statements.
- Create compelling sales enablement materials and agile minimum viable propositions.
- Launch pricing bundles and commercial strategies to drive new business and upsell opportunities.
Product Lifecycle Management
- Manage new product introductions vendor evaluations and portfolio maintenance.
- Oversee the sunsetting and retirement of outdated products and services.
- Ensure technical sales and commercial readiness across the portfolio.
Operational Excellence
- Define service architecture including APIs SLAs and technical documentation.
- Ensure security sustainability and compliance standards are met.
- Support training onboarding and enablement across teams.
Performance & Optimisation
- Monitor KPIs including revenue margin pipeline growth and roadmap delivery.
- Use data-driven insights to refine propositions and improve outcomes.
- Engage with customer forums and feedback loops for continuous improvement.
Stakeholder & Partner Engagement
- Build strong relationships with vendors integrators and strategic partners.
- Align strategies with Divisional MD and Board-level stakeholders.
- Ensure commercial viability and alignment with business goals.
What Were Looking For:
Essential Experience & Skills
- 4 years in a product management role ideally in managed services or IT.
- Deep understanding of UK business cloud infrastructure and security markets.
- Proven success in vendor management and go-to-market execution.
- Strong commercial acumen and strategic thinking.
- Excellent communication and cross-functional collaboration skills.
- Familiarity with CRM platforms such as Salesforce or Microsoft Dynamics 365 (D365).
Desirable Experience
- Experience with public sector and third-sector organisations.
- Exposure to agile methodologies and proposition testing.
- Understanding of mobile applications SaaS integration and service management frameworks.
Core Competencies
- Product Lifecycle & Roadmap Development
- IT Infrastructure Cloud & Cybersecurity Expertise
- Customer Insight & Persona Development
- Business Case & Financial Modelling
- Vendor & Partnership Management
- Technical Documentation & Service Design
- Agile Project Management & Prioritisation
- Marketing Strategy & Sales Enablement
- Data Analysis & Performance Monitoring
- Leadership Mentoring & Team Collaboration
What We Offer:
- 33 days holiday (inclusive of bank holidays) plus your entitlement will increase by one day for each full calendar year you are employed up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All-company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
About You
About Us
Intercity Technology provides reliable and secure technologies in communications cloud and managed services with a big difference Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion expertise and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with we are really proud of our achievements so far:
- Customer Net Promoter Score of 92
- Gold Award Investors in People Accreditation
- 3-star World Class Best Companies accreditation and forand 2024:- The no. 1 best telecoms company to work for- 9th best mid-sized company in the UK to work for!- 7th best company in the West-Midlands to work for!
- Platinum Eco Vadis rating
We select candidates with the right skills experience and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions all successful candidates will be subject to pre-employment checks so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner for more information please see our privacy policy on our website.
Employment Type
Full-Time
