Front Desk and Billing Administrator - Mental Health Practice
Front Desk and Billing Administrator - Mental Health Practice
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Job Description
Welcome to CCCC LLC a flourishing Multi-Specialty Mental Healthcare Practice. For decades weve been serving the communities of DC MD and VA with accessible and insurance-accepted behavioral healthcare solutions. Now were thrilled to offer you the chance to be a part of our growing success story.
Position Overview: Front Desk and Billing Superstar
Were excited to extend an invitation to talented individuals like you to join our skilled hard-working and goal-oriented Administrative Team. This is a unique opportunity to make an impact as a key contributor at our Washington DC location. Embrace a fulfilling Monday-Friday schedule 8:30am-5:00pm
What Sets Us Apart: Our Mission
At CCCC LLC our mission is a driving force that unites us as a team. Together were committed to delivering high-quality accessible and culturally-sensitive mental health services training and consultation to those in need.
Your Responsibilities and Duties:
Claims Processing
Verify insurance eligibility and authorization requirements prior to claim submission.
Resolve claim rejections through clearinghouse and payer portal edits.
Stay current on payer-specific rules mental health coverage policies and coding changes.
Denial Management
Review EOBs/ERAs to identify and categorize denials and underpayments.
Investigate and correct claim errors; submit appeals or reconsiderations as needed.
Maintain documentation of denial reasons appeal steps and final outcomes.
Analyze denial trends and work with clinical/admin staff to prevent recurring issues.
Follow up with payers to ensure timely resolution of outstanding claims.
Payment Posting
Accurately post insurance and patient payments into the billing system.
Reconcile posted payments with daily bank deposits and remittance advice.
Apply appropriate adjustments write-offs and refunds according to policy.
Maintain accurate aging reports and ensure account balances are up to date.
Communicate discrepancies or payment trends to the billing manager.
Basic Front Desk Responsibilities
Greet and check in clients professionally and compassionately.
Answer incoming phone calls and direct them to the appropriate staff member.
Collect co-pays and other payments at the time of service and provide receipts.
Maintain client confidentiality and comply with HIPAA at all times.
Keep the front desk area organized clean and welcoming for clients.
Qualifications and Requirements:
- Education: Bachelors degree in a relevant field is required. B.A in Psychology Social Work or any field related to the mental health/social work field given strong preference.
- Experience: You should have a minimum of 5 years of experience in EHR systems provider/clinician support and medical scheduling.
- Minimum of 3 years of mental health billing experience.
Benefits We Offer:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Your Growth Opportunity:
By joining our team youre not just filling a role youre embracing a journey of professional growth.
Apply Today:
Seize this chance to become an integral part of our mission-driven organization. If youre ready to make a difference in the world of mental health were excited to hear from you.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
