MSP Technical Operations Manager
MSP Technical Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Profit sharing
- Vision insurance
Summary
Responsibilities:
- Team Leadership & Management
- Lead and mentor a team of technicians engineers and support staff.
- Manage scheduling performance reviews and professional development.
- Foster a culture of accountability collaboration and technical excellence.
- Service Delivery & Client Management
- Ensure SLAs (Service Level Agreements) are met or exceeded.
- Act as an escalation point for complex technical issues.
- Collaborate with account managers to maintain strong client relationships.
- Operational Oversight
- Monitor and improve service desk operations ticketing systems and workflows.
- Implement and maintain ITIL-based processes for incident problem and change management.
- Oversee onboarding/offboarding of clients and projects.
- Technical Strategy & Execution
- Evaluate and implement new tools technologies and automation to improve efficiency.
- Ensure cybersecurity best practices and compliance standards are upheld.
- Participate in strategic planning and budgeting for technical operations.
- Reporting & Documentation
- Generate regular reports on KPIs system performance and client satisfaction.
- Maintain accurate documentation of systems procedures and configurations.
- Bachelors degree in Computer Science Information Technology or related field (or equivalent experience).
- 5 years of experience in IT operations with at least 2 years in a leadership role within an MSP environment.
- Strong understanding of networking cloud services (e.g. Azure AWS) virtualization and cybersecurity.
- Experience with RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) tools.
- ITIL certification or equivalent knowledge preferred.
- Excellent communication organizational and problem-solving skills.
- Represent the company professionally at all times (online and offline) demonstrating a commitment to exceptional customer service and industry expertise.
- Consistently achieve or exceed assigned revenue targets and client retention goals.
- Maintain a high level of client satisfaction through effective communication timely issue resolution and proactive account management.
- Continuously seek opportunities to expand the companys client base and identify potential cross-selling and upselling opportunities.
- Collaborate effectively with internal teams to ensure the successful delivery of MSP services leading to long-term client relationships.
We look forward to hearing from driven professionals with a passion for helping businesses thrive through innovative IT solutions.
If this is you apply now and join TeamLogic IT.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fast-paced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
Manager
Employment Type
Full-Time
