Administrative Associate - Clinic
Administrative Associate - Clinic
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Job Description
Description
Location: 600 De Maisonneuve Boulevard West Montreal H3A 3J2 (100% on-site)
Status: Permanent full-time (37.5 hours/week)
Schedule: Monday to Friday (must be available for a variable schedule between 7:30 AM and 8:00 PM depending on operational needs)
Be part of an innovative team using cutting-edge technology!
Join our team
Our clinic team members are dynamic passionate and always ready to deliver the best client experience. They genuinely enjoy interacting with patients.
Heres the impact youll have and what well accomplish together
The Administrative Associate will be responsible for performing a variety of administrative tasks delivering outstanding customer service to high-profile executive patients and working as a team to meet departmental goals.
Your responsibilities will include:
- Greeting clients in a professional and friendly manner
- Answering internal phone calls
- Billing clients
- Balancing and closing the cash register at the end of the day
- Confirming modifying or canceling appointments
- Working closely with the coordinator to ensure smooth daily operations
- Responding to client inquiries and minimizing wait times between appointments
- Responsible for opening and/or closing the clinic reception
- Responding to incoming patient emails
- Assisting with end-of-month reconciliation
- Helping maintain the appearance supply and cleanliness of the patient refreshment area as needed
- Providing backup for various administrative roles when required
- Performing any other related tasks
Qualifications
You have:
- Completed high school diploma
- Minimum of one year of customer service experience required
- Fluency in spoken and written English and French is essential
- Basic knowledge of MS Office (Outlook Excel Word)
- Attention to detail and accuracy
- Knowledge of medical terminology (an asset)
- Politeness and courtesy
- Efficiency and discretion
- Respect for confidentiality
- Reliability and punctuality
- Good stress and priority management skills
- Ability to multitask
Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients suppliers candidates external partners etc.); interact in English with internal parties (colleagues internal partners stakeholders etc.); and work with IT tools whose interface is only accessible in English as part of this positions main responsibilities given its provincial scope.
By applying to this role you understand and agree that your information will be shared with the TELUS Group of Companies Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Required Experience:
IC
Employment Type
Full-Time
