Assistant Manager
Assistant Manager
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USD 18 - 21
1 Vacancy
Job Description
We believe in family fun. We believe in celebrating lifes moments together. We believe in combining activity and an energetic spirit for friends and family to experience. Where social connectivity activity and celebration give way to joy exhilaration growth and wellness.
We believe theres always an opportunity to experience wall to climb another game of dodgeball another hoop to shoot another day to fly on the trapeze or jump around with friends. Our global presence allows friends and families to share in the experience and enjoy playfulness in many different countries around the world in hopes to make the world a happier place!
We believe in celebrating play and accomplishments and the emotions felt as you experience free play the Altitude way!
The Assistant Manager will assist and execute all aspects of the park operation including but not limited to guest services food and beverage training and operations. This individual will report directly to the General Manager and work in tandem to reinforce operational and cultural standards.
KEY RESPONSIBILITIES
General
Work with and support the GM & direct reports
Coach and develop a large and diverse team through clear written and verbal communication
Uphold Altitude standards and compliance
Assist with labor and spending for entire facility within the parks guidelines
Develop the team by establishing profitability goals and rewarding positive behavior
Set and hold expectations of accountability with team upholding brand standards
Ensure execution of training programs to equip team to perform their job functions successfully and deliver positive guest experiences
Maintaining a comfortable work environment and recognizing the importance of conflict resolution
Create a work environment that promotes staff retention levels
Assure staffing levels meet business needs while taking into account team member well-being
Maintain positive guest experience by using our SMILES philosophy
Execute sales and marketing plans in collaboration with support center team
Maintaining positive community relationships and participating in local events
Promote membership sales
Create an on-brand Altitude guest experience through superior operations
Oversee cleanliness of park and responsible for audit/inspections
Ensures compliance with all policies standards and procedures
Maintains high visibility in guest areas during peak times
Walk through the park & check for cleanliness maintenance of attractions and signage
Seek out guest feedback and use for management and hourly team development
Follow safety and incident reporting guidelines
QUALIFICATIONS AND SKILLS
2 years of experience managing a team.
CPR/First Aid certification is a plus
Strong leadership qualities including organization and time management
Workdays nights weekends and holidays as required
Operate in a fast-paced environment with constant distractions
Act as a mentor and lead by strong example
Maintain a professional image
Required Experience:
Manager
Employment Type
Full-Time
