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$2500 Hiring Bonus! GCIs Core Network Technician IV is responsible for the operation and maintenance of the companys core networks to ensure optimal network availability performance and reliability. This includes proactively monitoring and supporting critical systems and network components to ensure uninterrupted infrastructure functionality adherence to industry standards and alignment with performance objectivesall with a focus on maximizing customer satisfaction.
Collaborates closely with technical support teams engineering staff and internal business units to coordinate the installation upgrades testing commissioning and troubleshooting of network elements across multiple vendor platforms. Ensures that all planned and unplanned changes to the network infrastructure comply with established company change management policies and procedures.
Conduct daily operational checks and perform routine preventative maintenance on all Core Network elements and associated infrastructure to ensure optimal performance and maximize overall network availability. Responsibilities may include both remote diagnostics and on-site support with dispatch to Urban and Rural locations as needed to address maintenance or operational issues in the field.
Provide technical support for a variety of network elements to ensure compliance with established Service Level Agreements (SLAs). Proactively monitor performance address service-impacting issues and escalate incidents to the appropriate next-level support teams when resolution falls outside the scope of responsibility or expertise.
Diagnose troubleshoot and repair network equipment and related hardware including the replacement of electronic components as necessary with a focus on minimizing Mean Time to Repair (MTTR) and ensuring timely restoration of services.
Coordinates the installation testing and troubleshooting of transmission facilities to ensure proper functionality and compliance with technical standards. Maintains accurate and up-to-date system documentation including daily logs with site-specific details and operational updates.
Monitors and tracks repair parts and materials in accordance with established inventory and asset management procedures. Submits Network Change Service Requests (NCSRs) for all scheduled maintenance activities ensuring proper documentation and adherence to change control processes.
Additional Job Requirements:
This is an advanced-level position within discipline requiring deep expertise and a high degree of proficiency across all functional responsibilities. The role involves independently performing complex tasks and assignments with minimal to no oversight for routine duties and limited guidance for new or unfamiliar tasks.
Operates with significant autonomy exercising sound independent judgment in decision-making and problem-solving within a broad scope of responsibilities. Serves as a technical leader and mentor providing direction coaching and knowledge transfer to junior and mid-level technicians to support their growth and ensure high-quality performance across the team.
This position reflects a mature level of competency with the expectation of contributing to strategic initiatives enhancing operational standards and driving continuous improvement within the technical environment.
Additional Competencies:
Minimum Qualifications:
Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
Preferred:
DRIVING REQUIREMENTS:
This position requires driving a company-owned vehicle company provided vehicle or use of a personal vehicle on behalf of the possess and maintain a valid drivers license proof of insurance a satisfactory driving record and successfully complete Defensive Driving course.
Background /Security Conditions: Based on the positions business needs background and security checks are subject to Level 1 background checks that may include but are not limited to: review of an individuals criminal history; credit check and review of DMV records. Job candidates may also need to comply with additional State of AK contract requirements. GCI will ensure that background checks are conducted in compliance with all applicable federal and state statutes such as the Fair Credit Reporting Act (FCRA) and the Americans with Disabilities Act (ADAAA).
Badging may be required depending on assignment of work location:
(must be able to pass and maintain)
Required Experience:
IC
Full-Time