General Manager

GENERAL MANAGER - ROYAL SUN PALM SPRINGS

A little lost a little found. At Royal Sun Palm Springs youll lead more than a hotelyoull guide a modern desert hideaway where curiosity connection and ceremony shape every guest experience. As General Manager you are the steward of our Palm Springs oasis ensuring every detail reflects our mystic desert roots and warm inclusive spirit. Your role is about more than operationsits about creating a place where travelers discover not just a destination but themselves and where our team feels inspired to deliver their very best every day.

ABOUT OUR COMPANY

Royal Sun Palm Springs
Discover a desert hideaway where Palm Canyon Drive meets the San Jacintos. Built in the heyday of Palm Springs our 66-room retreat blends midcentury charm with modern design offering a gathering place for the curious and the connected. Here we celebrate daily rituals the beauty of our surroundings and the transformative power of community.

Springboard Hospitality
Springboard Hospitality is a premier third-party hotel management company with a 30 year history transforming lifestyle hotels throughout the United States. Our team is a diverse mix of innovators storytellers and community leaders who go Above & Beyond to create hotels that transform people properties and communities. From inspired onsite programming to thoughtful room touches we champion authentic human connection exploration and discoverywhile also driving results.

ABOUT THE ROLE

As General Manager you will embody the Royal Sun brand the face of our reimagined desert retreat. You will lead a team who reflects our values of inclusivity enrichment curiosity and a passion for desert hospitality.

SCOPE OF WORK TEAM

• Oversee all hotel departmentsHousekeeping Engineering Front Office Sales Marketing Revenue and Food & Beverageensuring each aligns with Royal Sun Palm Springs brand values and operational excellence.
• Drive revenue growth control costs and maintain high levels of guest and team satisfaction.
• Collaborate with Springboards Revenue Marketing Sales Finance and People & Culture teams.
• Foster partnerships with the local community positioning Royal Sun as a hub for connection and community exchange.
• Ensure compliance with local state and federal regulations.

ONGOING EVERYDAY TASKS

Financial Management

• Manage operational finance including oversight of monthly financial statements forecasts budgets and business plans.
• Monitor performance and ensure adherence to capital improvement plans.

Property Oversight

• Conduct daily property walk-throughs to ensure quality cleanliness and brand-aligned presentation.
• Maintain and elevate guest experiences through thoughtful service and attention to detail.

People Leadership

• Inspire coach and develop team members to embody our brand voice and service ethos.
• Foster a culture of trust inclusivity and excellence.

Business Acumen

• Lead and motivate the leadership team to achieve operational and experiential goals.
• Identify new business opportunities and curate distinctive guest programming rooted in Palm Springs community and natural landscape.

QUALIFICATIONS

• Strong leadership and organizational skills.
• Service-oriented with exceptional customer service and sales abilities.
• Adept at multitasking in a dynamic hospitality environment.
• Excellent interpersonal and communication skills.
• Passion for connecting people to place fostering community and delivering an elevated guest journey.
• Willingness to work evenings weekends and holidays as needed in a 24/7 hospitality setting.

BENEFITS

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility plus a comprehensive benefits package for full-time employees:

• Competitive Base Salary
• PTO
• Medical Dental Vision Life Pet Insurance
• 401K
• Bereavement Leave
• Employee Rates at Springboards 35 Hotels
• Monthly Cell Phone Stipend
• Hotel-Level Executive Bonus Program

SPRINGBOARD HOSPITALITY CORE VALUES

• CONNECTED. We are plugged into people technology and culture.
• INDEPENDENT. We embrace diversity and innovation.
• COLLABORATIVE. We believe the best solutions come from working together.
• PERSONALIZED. We foster authentic human connections.
• DYNAMIC. We harness data and creativity to maximize results.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race color sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender religious creed (including religious dress and grooming practices) marital status domestic partner status age national origin or ancestry physical or mental disability medical condition genetic information and characteristics sexual orientation gender identity or expression military or veteran status or any other basis protected under federal state or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.

EXPERIENCE:

• Prior Experience:
  • 1 Previous sales events hospitality and/or secretarial experience preferred
• IT Expertise:
  • Minimum of three-year experience as Executive Assistant Manager and/or Resident Manager. Experience in all phases of hotel management including sales and marketing in a first-class hotel organization daily management of all areas of operations involving human resources food and beverage budget management rooms housekeeping resort maintenance landscaping and wildlife and administration of services i.e. water sports and optional activities.

• Education:
  • College Degree or equivalent education i.e. hotel Business College.
• Subject Expertise:
  • Knowledge of hotel operations including marketing plans security and safety programs personnel and labor relations preparation of business plans repairs maintenance rehabilitation plans budget forecasting quality assurance programs hotel law and the development of long-range planning.
  • Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities plan organize delegate and control.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests management and coworkers and read write and understand the English language
  • Must be energetic and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multi-task in a fast-paced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer
  • Must have proficient working knowledge of Microsoft Office Opera; preferred.
  • Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours Monday - Friday 8am - 5pm (PST) while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• PTO
• Medical Dental Vision Life Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitalitys 35 Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race color sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender religious creed (including religious dress and grooming practices) marital status domestic partner status age national origin or ancestry physical or mental disability medical condition genetic information and characteristics sexual orientation gender identity or expression military or veteran status or any other basis protected under federal state or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.