Assistant Food & Beverage Services Manager
Assistant Food & Beverage Services Manager
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Job Description
Are you a FUN PASSIONATE and EXTROVERTED hospitality leader Do you thrive in a fast-paced guest-focused environment
Join our fantastic team at the vibrant Pullman London St. Pancras where your energy and leadership will shine across our dynamic Food & Beverage and Conference & Banqueting operations.
About the Role
We are seeking an experienced and enthusiastic Assistant Food & Beverage Services Manager to support the smooth running of our F&B outlets including our Restaurant Bar Room Service and Conference & Banqueting operations. This is a fast-paced and guest-facing role that requires exceptional organisation people skills and a passion for delivering unforgettable hospitality experiences.
Responsibilities:
Food & Beverage Operations:
- Deliver a warm personal welcome and ensure a consistently high standard of service
- Act as a brand ambassador ensuring Pullman standards are delivered throughout all of F&B
- Supervise daily operations in our Restaurant Bar and Room Service ensuring smooth service flow
- Collaborate with the Head Chef and F&B Services Manager to develop product offerings and optimise guest satisfaction
- Coordinate shift coverage rotas and operational needs across all outlets including early mornings evenings weekends and bank holidays
Conference & Banqueting (C&B):
- Oversee the day to day operation of the Conference & Banqueting department ensuring seamless execution of meetings events and banquets
- Liaise closely with the Conference & Banqueting Manager to ensure all functions are delivered to the highest standard and client expectations are exceeded
- Ensure function spaces are prepared according to event specifications including layout equipment and staffing
- Support the delivery of corporate meetings private events and high-profile conferences adapting service style as needed (plated buffet reception etc.)
- Maintain close communication with kitchen and AV teams for timing and technical execution
- Train and coach the C&B team in service standards guest engagement and operational procedures
- Monitor guest feedback during and after events taking ownership of resolutions and improvements
Leadership & Admin:
- Supervise coach and support F&B team members across all departments
- Ensure the team adheres to health & safety and food hygiene standards
- Contribute to staff training appraisals and performance development
- Monitor and manage equipment furnishings and inventory in all service areas
- Prepare for and attend operational and function meetings; step in for the F&B Services Manager when required
- Assist in achieving department sales and profitability goals with a focus on upselling and guest engagement
Qualifications :
What were looking for:
- A passion for hospitality and creating memorable guest experiences
- Experience in managing or supervising F&B teams in a 4 or 5-star hotel environment
- Previous exposure to Conference & Banqueting operations is highly desirable
- Excellent communication leadership and organisational skills
- Ability to manage multiple priorities and work under pressure
- Proficiency in Microsoft Office; knowledge of Infrasys and Teams rota software is an advantage
- A proactive hands-on approach with great attention to detail
Additional Information :
Benefits:
- Attractive salary generous monthly service charge & performance incentives
- Two complimentary Bonus Breaks each year at other UK Accor hotels
- Company pension scheme
- Employee discount card with exclusive Accor hotel rates worldwide
- Free meals while on duty
- Complimentary use of hotel gym and sauna
- Up to 33 days annual leave per year
Salary: 38004 per annum (18.74 per hour) high share of monthly service charge
The successful candidate must already have eligibility to work in the UK
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
