Senior Manager, Central Operations
Senior Manager, Central Operations
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Job Description
The Central Operations Senior Manager is a role which will aid in facilitating and leading the collaboration efforts needed for the Call Planning and Field Feedback tools. The Senior Manager will be the Business Owner of the tools used to build and modify the Call Plans as well as the platform and processes used to obtain feedback from Field users to generate information consumed by Call Planning and Incentive Compensation teams.
The Senior Manager will be responsible for vendor and timeline management cross-team coordination and process improvement to streamline and manage enhancements. The role is also responsible for acting as liaison between Franchise Teams Commercial Operations Center of Excellence IT Training OEC and Legal.
Key Job Responsibilities:
- Ensure quality and timeliness of key deliverables and embrace the idea of participating in workstreams acting as the key point of contact.
- Effectively prioritize across competing projects maintaining constant flow of communication with customers and demonstrating strong project management abilities.
- Proactively identify areas of opportunity to enhance/improve existing process/outputs
- Effectively manage vendor partnerships (timelines budget communications) with specific projects and initiatives.
- Serve as liaison between Therapeutics Operations and Analytics Business Technology Solutions Training and Franchise teams to partner in the design deployment training maintenance and communications of field facing solutions.
- Own cross functional projects in capability with minimal supervision by manager.
- Own cross franchise best practice sharing in the execution of key solutions system enhancements and changes.
- Develop and implement change management strategies and plans to maximize adoption of initiatives.
- Proactively recommend improvements to streamline current processes and improve system functionality.
Qualifications :
- BA BS degree required. BA/BS required to ensure effective understanding and application of business concepts.
- Minimum of 5 years experience in project management (including leadership of a significant cross-functional project) marketing or sales operations or information technology.
- 3 plus years analytical and/or Commercial operations experience required preferably in the healthcare industry.
- Proficient in Microsoft Office suite (Word Excel PowerPoint) SQL Snowflake
- Preferred knowledge of pharmaceutical industry compliance regulations and standards
- Able to manage multiple tasks/priorities simultaneously with sense of urgency.
- Strong project management problem-solving and analytical skills.
- Ability to clearly and confidently articulate complex and difficult concepts to a broad client base including senior leadership sales leadership and other high-level contacts.
- Ability to work cross-functionally in a matrix environment and collaborate with multiple stakeholders (verticals COE brand teams).
- Self-starter with strong focus on internal and external customers and operations
- Identifies opportunities to improve efficiencies and further integrate data to better serve business needs.
- Seeks out diverse and different ideas and fosters collaborative team environment.
Additional Information :
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.
This job is eligible to participate in our long-term incentive programs
Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission incentive benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more visit & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:
No
Employment Type :
Full-time
Employment Type
Full-time
