Field Service Technician
Field Service Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position Location: Akron Cleveland Canton Medina or surrounding area
Under remote supervision Advanced Sterilization Products Field Service Engineer I is responsible for providing customer service solutions related to installation and validation of new ASP systems planned and corrective maintenance of installed ASP systems improving system utilization of installed systems and supporting lifecycle management activities in assigned accounts for all products distributed or supported by Advanced Sterilization Products.
Key Responsibilities:
- Collaborate with sales and clinical education teams to deliver customer-focused business solutions that drive loyalty and sustain ASPs install base.
- Perform installation operation preventive maintenance and repair of ASP systems in the assigned territory.
- Manage all responsibilities of primary territory including compliance and documentation requirements
- Partner with leadership customers and scheduling teams to coordinate all aspects of technical service work.
- Troubleshoot and resolve technical issues providing guidance to customers including hospital biomedical engineers.
- Ensure timely documentation of service activities preventive maintenance and equipment performance.
- Proactively manage inventory and complete audits to ensure proper usage of parts and tools.
- Participate in on-call rotations including weekend coverage (rotating schedule).
Qualifications
Required:
- High School Diploma or Equivalent
- Experience in field service biomedical engineering or a similar technical role
- Proven track record in customer service and technical problem-solving
- Self-motivated to achieve a high level of work performance and customer satisfaction
- Proficient in Office-based programs like Word and Excel; familiar with service management reporting systems
- Understanding of inventory management and calibrated tools
- Excellent communication time management and teamwork abilities
- Required travel within and beyond assigned territories including some overnight stays
- Ability to lift up to 80 pounds to a height of 4 feet
- Operate a company vehicle; endure prolonged sitting/driving; and engage in extensive standing bending and stooping
- Occasional air travel for meetings training and regional service coverage as needed
Preferred:
- Associate degree in electronics biomedical engineering or related field with relevant experience
- 4 years of experience in the medical device industry.
- Computer networking experience
Required Experience:
IC
Employment Type
Full-Time
