Technical Suppport Team Lead
Technical Suppport Team Lead
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1 Vacancy
Job Description
Driving Excellence in Technical Support and System Performance
Requirements
Key Responsibilities:
Serve as the primary technical escalation point for complex support cases.
Guide and mentor support staff providing resources and training to enhance problem-solving skills.
Maintain detailed technical troubleshooting protocols and documentation.
Assist with WiFi and networking setup for connected systems including remote troubleshooting.
Resolve escalated technical cases involving hardware warranty or manufacturer coordination.
Review and analyze system performance data to recommend corrective actions.
Manage and maintain monitoring platform access and ensure accurate system setup.
Develop internal dashboards or reporting tools for proactive issue detection.
Conduct active monitoring to identify under performance or connectivity faults.
Coordinate with service teams for timely field interventions when required.
Qualifications:
Proven experience in a technical support or technical management role.
Strong troubleshooting skills in hardware software and networking.
Familiarity with monitoring systems portal management and system performance analytics.
Excellent communication skills with the ability to explain technical concepts to non-technical users.
Proficiency in documenting technical processes and creating troubleshooting guides.
Ability to lead mentor and train technical support teams.
Experience coordinating with external vendors service partners or manufacturers.
Strong organizational skills with a proactive approach to issue detection and resolution.
Benefits
Why Join Us
Healthy supportive and conducive work environment (Great Place to Work Certified for three consecutive years!)
Work with an innovative company delivering cutting-edge solutions across multiple industries
Lead a team in a fast-paced high-growth environment
Competitive salary with opportunities for career advancement
Collaborative forward-thinking work culture
21 leave credits plus all client-based holidays
HMO coverage with dependent benefits
Exposure to world-class leadership from both local and international supervisors
Ready to take your sales career to the next level Apply now!
Key Responsibilities: Serve as the primary technical escalation point for complex support cases. Guide and mentor support staff, providing resources and training to enhance problem-solving skills. Maintain detailed technical troubleshooting protocols and documentation. Assist with WiFi and networking setup for connected systems, including remote troubleshooting. Resolve escalated technical cases involving hardware, warranty, or manufacturer coordination. Review and analyze system performance data to recommend corrective actions. Manage and maintain monitoring platform access and ensure accurate system setup. Develop internal dashboards or reporting tools for proactive issue detection. Conduct active monitoring to identify under performance or connectivity faults. Coordinate with service teams for timely field interventions when required. Qualifications: Proven experience in a technical support or technical management role. Strong troubleshooting skills in hardware, software, and networking. Familiarity with monitoring systems, portal management, and system performance analytics. Excellent communication skills, with the ability to explain technical concepts to non-technical users. Proficiency in documenting technical processes and creating troubleshooting guides. Ability to lead, mentor, and train technical support teams. Experience coordinating with external vendors, service partners, or manufacturers. Strong organizational skills with a proactive approach to issue detection and resolution.
Employment Type
Full Time
