Client Services Coordinator
Client Services Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
Our client is a national provider of mobile allied health services across Australia with a strong presence in South East QLD Greater Melbourne and Northern NSW.
KEY RESPONSIBILITIES
Core objectives include:
Provide exceptional customer service ensuring a professional and timely client experience Is achieved.
Monitor tickets to ensure high-ticket priorities are correctly assigned and checking that open tickets are being monitored and actioned accordingly.
Ensure phone support is provided to new and existing clients.
Managing LIVE chat bookings and actioning enquiries as necessary.
Assist with managing complaints feedback and enquiries by clients and external service providers.
Support the team by assisting with ad hoc administrative tasks as required.
Always uphold Core Values & Vision. Be an outstanding role model to other teammembers.
The above list is not exhaustive and the role may change to meet the overall objectives of the company.
Key Behaviours
Client Service Focused Committed to delivering exceptional service across all channels (phone email and in person) always putting the client experience first.
Clear Communication Able to communicate clearly and concisely adjusting style and tone to suit the audience (clients clinicians or internal teams).
Attention to Detail Demonstrates excellent written and verbal accuracy ensuring all client and team communications are professional error-free and complete.
Team-Oriented Willing to support and collaborate with others; maintains a positive solutions-focused attitude within the team environment.
Time Management & Organisation Effectively prioritises tasks meets deadlines and manages administrative responsibilities efficiently with minimal oversight.
Goes Above and Beyond Prepared to step up when needed including outside of regular hours to ensure the team is supported and key tasks are completed.
Adaptability & Resilience Remains calm and professional under pressure adapts quickly to changing priorities and maintains focus when faced with high volumes or challenging client interactions.
Accountability & Ownership Takes full responsibility for work outcomes follows through on commitments and demonstrates integrity by owning both successes and areas for improvement.
Requirements
Position Requirements:
Knowledge and Experience
Previous experience working in an administrative or customer service role
Understanding of NDIS/HCP/Workcover/Chronic Disease Management Plans or willing to learn
Experience in managing and supporting clinicians with the NDIS
Knowledge of NDIS NDIS Quality & Safeguards Commission policies and procedures.
Display a high degree of computer literacy in MS Office and other software products.
Able to competently use mobile devices (smart phones tablets etc.)
Be able to write (and type) notes emails and other written materials in a way that others can easily understand.
Personal attributes
Ability to meet tight deadlines and daily task completion targets
Provide high quality customer service to clients
Build relationships with service providers and participants formal and informal supports
Display a high degree of accuracy and detail orientation in administrative tasks
Speak clearly and fluently in phone and face to face conversations
Highly effective in time management
Able to manage competing time dependant priorities
Behaviours
Client service focused: Committed to providing exceptional client service across all channels written phone and face to face
Communication: The ability to communicate clearly and concisely varying communication style depending upon the audience
Attention to detail: Excellent attention to detail and written skills when communicating with others both internally and externally
Teamwork: Willingness to assist and support others as required and get on with team members
Time management/organisation: Accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner
Go over and above: At times be prepared to go over and above outside regular working hours to ensure work is completed and your team gets adequate and timely support.
Benefits
Here at Access Offshoring we believe in more than finding our clients the right candidate. We believe in the human perspective. We believe in our candidates and their dreams. We believe in finding the right role for you. We are committed to working for you as much as we work for our clients. Access Offshoring is dedicated to supporting business owners and we need your help. Transforming the way businesses operate we connect great businesses with amazing offshore talent. We recognize that we often get more done in our own designed workspace so Access Offshoring offers a complete work from home model. Yep that s right 100% work from home. But wait there s more. Here are just some of our benefits:
- Work from Home Allowance
- HMO for you and a dependent from Day 1
- 20 Days Annual Leave AND 5 Days Sick Leave
- Government Benefits and 13th Month Pay
- Computer Equipment
- Opportunities for growth
- Competitive Salary
Position Requirements: Knowledge and Experience Previous experience working in an administrative or customer service role Understanding of NDIS/HCP/Workcover/Chronic Disease Management Plans or willing to learn Experience in managing and supporting clinicians with the NDIS Knowledge of NDIS, NDIS Quality & Safeguards Commission, policies, and procedures. Display a high degree of computer literacy in MS Office and other software products. Able to competently use mobile devices (smart phones, tablets, etc.) Be able to write (and type) notes, emails, and other written materials in a way that others can easily understand. Personal attributes Ability to meet tight deadlines and daily task completion targets Provide high quality customer service to clients Build relationships with service providers and participants formal and informal supports Display a high degree of accuracy and detail orientation in administrative tasks Speak clearly and fluently in phone and face to face conversations Highly effective in time management Able to manage competing time dependant priorities Behaviours Client service focused: Committed to providing exceptional client service across all channels written, phone and face to face Communication: The ability to communicate clearly and concisely, varying communication style depending upon the audience Attention to detail: Excellent attention to detail and written skills when communicating with others, both internally and externally Teamwork: Willingness to assist and support others as required and get on with team members Time management/organisation: Accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner Go over and above: At times, be prepared to go over and above outside regular working hours to ensure work is completed and your team gets adequate and timely support.
Employment Type
Full Time
