Membership Executive (Upselling / Inside Sales) - French and Arabic Speaker

Were looking for a motivated autonomous candidate to support the subscribers of the EcoVadis network both individually and at scale to maximize customer satisfaction retention revenue and value perception. 

Duties include (but are not limited to):

Market management and development: 

• Manage our existing market mainly with possibility of French and Spanish clients with the aim of maximizing revenue driving upsell and upgrades & improving customer experience and driving sustainability improvements
• Identify upsell/upgrade opportunities and contact customers accordingly via phone email or webinar
• Use available data to drive targeted actions to achieve objectives

Improve and implement: 

• Develop content to improve value perception at scale such as hosting webinars to target specific customer groups and to drive interest in our different solutions and upsell as well as following up on the revenue generated from them

Communicate: 

• Coordinate with frontline teams to open further opportunities for upsell and to ensure content relating to upselling & value perception is effective
• Communicates value to customers on regional initiatives

Be pro-active: 

• Identify and suggest process improvements to improve team efficiency
• Identify opportunities for automation such as cadences to reduce manual work and improve efficiency
• Identify additional revenue opportunities to develop the rated company offering
• Represent the voice of the rated customer within EcoVadis
•  
• Clearly track and communicate the progress of monthly/quarterly initiatives & results to internal and external stakeholders
• Prepares technical reports on accounts/market status by collecting analyzing and summarizing complex information and trends in a concise and clear manner
• Share best practices success stories and lessons learned with global colleagues
• Escalate feedback to the appropriate business unit or process manager to drive process and product improvements and improve the customer experience

Qualifications :

• Minimum 2 years experience in Customer facing roles such as Business development or SDR (Sales Development Representative)
• Experience in sales or upselling/inside sales - comfortable with proactive outreach to EcoVadis network members
• Passion for excellent customer service 
• Comfortable dealing with unhappy customers
• Ability to interpret data to identify actions
• Fluent in French and Arabic as a must 
• Digital marketing experience a plus 
• Comfortable presenting to large groups 
• Team player
• Autonomous and proactive
• Experience with Salesforce or CRM software preferred 
• Comfortable working in a fast paced high-growth environment
• Enthusiasm and motivation to improve customer experience
• Proactive in suggesting designing and implementing ideas and improvements 

Additional Information :

Location: Barcelona - hybrid 

Starting date: ASAP

In return for your expertise we offer:

Support with all the necessary office and IT equipment
Flexible working hours
Wellness allowance for mental and physical wellbeing
Referral bonus policy
Learning and development
Sustainability events and community involvement
Peer recognition program
Employee-led resource groups
Hybrid work organization (from the office or from home)
Remote work from abroad policy
Meals and Transportation Vouchers (Cobee card)
Dental Benefits
Life & Accident Insurance Private Health Insurance
Paid employee volunteer day
Paid moving day (1/year)
Time off: 1 Community Service Day 1 Personal Day
Summer Hours in July and August (36 hours per week)
Hybrid Monthly Allowance for electricity and Internet

Our hiring team looks forward to reviewing your CV in English with a guaranteed response to every application. A new job with purpose awaits you! 

Dont fit all the criteria but still think youd be a good candidate Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. Were interested in hiring from a diverse and skilled talent pool regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people people with long-term health conditions and neurodiverse candidates. If you need any adjustments including the provision of interview questions please let the hiring team know.

Our teams strength comes from everyones uniqueness and is founded upon mutual respect. EcoVadis commits to equity inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color national or ethnic origin ancestry citizenship religion beliefs age sex gender identity sexual orientation neurodiversity disability parental status or any other protected characteristic that makes you your application we encourage you to remove personal information such as: photographs marital status number of children religion gender residential postal code university graduation date past medical or parental leave(s) taken nationality (instead please state if you are legally eligible to work in the job region/country) university name (instead please state any degrees obtained and the study major).

Remote Work :

No

Employment Type :

Full-time