Analista de AMS - Gestor de Ticket
Analista de AMS - Gestor de Ticket
Posted on :
14-08-2025
Employer Active
1 Vacancy
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Job Description
- Monitorar e controlar a fila de tickets (incidentes requisies e problemas) em aplicaes (SAP ou similar)
- Garantir o cumprimento dos SLAs e prazos de atendimento definidos com o cliente
- Realizar alocao e acompanhamento de recursos tcnicos conforme criticidade e prioridade dos chamados
- Atuar como ponto focal entre cliente e equipe tcnica garantindo comunicao clara e eficaz
- Gerar relatrios de desempenho reincidncia e causa raiz para apoio gesto
- Participar de reunies de status com cliente e equipe interna
Qualifications :
- Experincia prvia em ambiente AMS ou suporte tcnico
- Conhecimento em ferramentas de gesto de chamados (ex: ServiceNow Jira GLPI Remedy)
- Habilidade em priorizao de demandas e gesto de equipes tcnicas
- Excel intermedirio/avanado para controle e relatrios
- Boa comunicao organizao e perfil proativo
Informaes adicionais :
- Trabalho hibrido (presencial 2x semanas) na Lapa.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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