Catering & Conference Service Manager

YOUR LEGACY STARTS WITH US

At The Ritz-Carlton Doha we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years our 5-star resort features 374 elegantly designed rooms & suites award-winning restaurants world-class Spa facilities with a state-of-the-art Fitness Center and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether youre savoring an afternoon tea in our lobby lounge watching the city skyline sparkle by night in one of our restaurants or celebrating an important event The Ritz-Carlton Doha presents a truly remarkable setting for lifes most meaningful moments.

FIND PURPOSE IN YOUR PASSION

At The Ritz-Carlton we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion genuine care dedication and pride we can achieve common goals and grow together while crafting moments that will be remembered forever.

Which is why at The Ritz-Carlton Doha we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy we offer you in return:

• A rewarding career within one of the most recognized and prestigious luxury brands in the world.
• Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.
• Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.
• Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.
• A competitive package inclusive of accommodation flight tickets transportation meals and more:

- Exclusive training and leadership development programs

- Recognition and rewards for exceptional service

- Preferential Members Rates at Marriott Hotels Globally

- Dining & Wellness discounts for your family and you

- Medical Insurance Coverage

- An HR team dedicated to your success and wellbeing

OUR EXPECTATIONS FROM THE ROLE:

The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the sales and marketing guest services front desk or related professional.

OR

2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Sales Activities

Manages sales efforts for the hotel including local corporate and social catering.

Works collaboratively with off-property sales channels (e.g. Sales Office Area Sales EST) to ensure sales efforts are coordinated complementary and not duplicative.

Responds to incoming catering opportunities for the hotel.

Identifies qualifies and solicits new catering business to achieve personal and hotel revenue goals.

Understands the overall market - competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them.

Closes the best opportunities for the hotel based on market conditions and hotel needs.

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Designs develops and sells creative catered events.

Maximizes revenue by up-selling packages and creative food and beverage.

Manages catering sales revenue and operation budgets and provides forecasting reports.

Develops menus which drive sales.

Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).

Participates in and practices daily service basics of the brand.

Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

Ensures successful performance by increasing revenues controlling expenses and providing a return on investment for the owner and the company.

In joining Marriott Hotels you join a portfolio of brands with Marriott International.Be where you can do your best workbegin your purposebelong to an amazing global team andbecome the best version of you.