Records Analyst
Records Analyst
Posted on :
14-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
14-08-2025
Job Description
Job duties
- (* denotes an essential function)
- *Perform records services work according to established policies and procedures
- *Thoroughly assess job request identify correct process needed to create and manage records files and ensure appropriate completion throughout task lifecycle
- *Use customer service skills to proactively complete records requests to client satisfaction
- *Create new records files and manage existing files according to document retention policies matter mobility and information governance
- *Use experience in records services to navigate unclear requests to ensure compliance with established policies for retention matter mobility and information governance
- *Understand intermediate to complex workings of records policies digital matter mobility digital and electronic records systems and information governance in a virtual digital or electronic records environment
- *Interface and liaise with clients and vendors peers and other colleagues to identify collect review and package paper or electronic records for release or to troubleshoot records requests
- *Utilize multiple software applications to identify collect review and package paper or electronic records for release or to troubleshoot software problems
- *Receive triage and process inbound paper or electronic records transfers to ensure compliance with protocols and make available for recipients
- *Utilize appropriate logs and/or tracking software for all assigned work
- *Meet contracted deadlines for accepting completing and delivering all work
- *Communicate with peers supervisor or client on job or deadline issues
- Help foster a proactive environment of continuous service enhancement and relationship building with the client
- Handle sensitive and/or confidential documents and information
- May assist with coordination of records services preparation intake and workflow within team
- May perform Quality Assurance on work of others
- May train more junior staff members
- Assist peer teams in other service lines as needed
- Complete other tasks and assignments as assigned by management
- Interact with clients in person over the phone or electronically
- Adhere to Williams Lea policies in addition to client site policies
- Use equipment and supplies in a cost-efficient manner
Job qualifications
- Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
- Minimum 3 years experience preferably in a legal banking or large corporate environment
- Legal records services record-keeping records management experience in a virtual digital or electronic records environment preferred
- Experience with records software programs for legal records services records management information governance matter mobility and governance
- Advanced skill in the use of MS Office software (Word Excel)
- Knowledge of a legal timekeeping or job tracking system is preferred
- Ability to work in a fast-paced team environment working both independently and collaboratively
- Ability to prioritize work balance projects and meet deadlines in a timely manner
- Strong attention to detail with good organizational skills and emphasis on accuracy and quality even with high volume of repetitive tasks
- Ability to handle sensitive and/or confidential documents and information
- Ability to make independent decisions that conform to business needs and policy
- Ability to troubleshoot more complex or advanced tasks equipment or software concerns on own; understands when to escalate a problem to a supervisory level
- Excellent verbal and written communication skills including professional telephone and email etiquette in the face of immediate deadlines and pressure
- Must be self-motivated with positive can-do attitude
- Proven customer service skills are required to create maintain and enhance customer relationships
- Must be able to interact effectively with multi-functional and diverse backgrounds
Statement of other duties
- This document describes the major duties responsibilities and authorities of this job and is not intended to be a complete list of all tasks and functions
Working conditions
- Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site
- Ability to work overtime as needed
- Work is performed in a professional work environment
- Professional attire required
- Hazards include working with office machines (computers peripherals copiers faxes scanners bindery equipment paper cutters paper toner) and cleaning supplies
- Must be able to work sitting down all or most of the time
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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