Reservations Manager - The Beverly Hilton
Reservations Manager - The Beverly Hilton
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$ 80000 - 90000
1 Vacancy
Job Description
The iconic Beverly Hilton is looking for a Reservations Manager to join the team!
Since 1955 the hotel has hosted memorable moments etched in history from dazzling red-carpet events to celebrity galas and we want you to be a part of the team who combines the excitement and entertainment of Hollywood with the prestige of Beverly Hills.
This Forbes 4-Star hotel has over 500 rooms 60000 square of feet of banquet space and 4 food and beverage outlets. This includes 2 restaurants a lounge and in-room dining.
Want to learn more Hotel Website Facebook Instagram YouTube
What will I be doing
As a Reservations Manager you would oversee the efficient operation of the in-house reservations department including reservation agents. You would be responsible for processing group reservation information including rooming lists suites resumes and billing requirements. Communicate and verify information between Meeting Planners Housing Bureaus Meetings and Conventions and Front Office. Process reservation request calls as appropriate. This role will require excellent communication and working relationship with Operations Sales Events and HRCC.
Specifically you would be responsible for performing the following tasks to the highest standards:
- Answer all reservations telephone calls and e-mails in a friendly manner using clear English communication. When processing e-mails or listening to callers ensures a clear understanding of their inquiries and requests. Promptly provides accurate information regarding availability of accommodations and other requested information. Assists other departments such as Sales Meetings and Conventions and Front Office with reservation related questions.
- Process all group contracts from the Sales Department. Obtains data from various sources including but not limited to faxes electronic messages and handwritten lists. Enters all group blocks into reservations computer system and verifies correctness of data entered against the data received. Follows up with Sales Department regarding all questions that stem from the groups. Monitors group blocks after they have been entered into the computer system.
- Assist the local Reservations Desk at HRW with questions problems or concerns that arise concerning reservations made at the hotel.
- Maintain suite reservation request process and inventory controls for all suites and other room accommodations as needed to maximize revenue and meet customer needs.
- Manage daily Reservations processes and operations to include but not limited to room inventory and availability group rooming lists and blocks cut-off dates and restrictions occupancy selling guest rooms systems use and management department management policy and procedure implementation and enforcement and meeting participation and facilitation
- Manage and communicate information regarding hotel occupancy promotion special reservation procedures operational issues and special events
- Serve as liaison with Reservations teams company-wide
- Monitor and develop team member performance to include but not limited to providing supervision scheduling conducting counseling and evaluations providing professional development and delivering recognition and reward
- Recruit interview and train team members
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
Salary Range:The annual salary for this role is $80000 to $90000 and is based on applicable and specialized experience and location.
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Required Experience:
Manager
Employment Type
Full-Time
