Call Center Representative
Call Center Representative
Posted on :
14-08-2025
Employer Active
1 Vacancy
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Job Description
Job Details
MKC - Katy Main - Katy TX
Full Time
High School Diploma/GED
Other Positions
Description
US Heart and Vascular is in need of a Call Center Representative for Memorial Katy Cardiology in Katy TX.
Responsibilities:
- Take customer calls and provide accurate satisfactory answers to patient inquiries and concerns.
- Receives and returns phone calls from patients and other external sources. Receives and returns portal messages.
- De-escalate situations involving dissatisfied customers offering patient assistance and support.
- Takes Pharmacy phone calls review charts and process prescription refills.
- Guide callers through troubleshooting navigating the company site or using the products or services.
- May also be responsible for insurance pre-certification prior authorization procedure/surgery scheduling and coordinating transfers and admissions.
- Escalates emergent patient care concerns to the appropriate entity as directed in protocols.
- Collaborate with other call center professionals to improve customer service.
- Help to train new employees and inform them about the companys customer management policies.
- Maintains current CPR and Medical Assistant certification.
- Performs other duties as required.
Requirements:
- High School diploma or equivalent
- Cardiology practice experience preferred but not required.
- Strong communication skills both written and verbal.
- Phone skills including familiarity with complex or multi-line phone systems.
About Katy TX:
Katy is a fast-growing Houston suburb known for top-rated schools and a family-friendly atmosphere. It offers affordable housing a strong job market and great shopping and parks. Residents enjoy suburban comfort with easy access to big-city amenities. With a strong community feel Katy is perfect for families.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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